Dolly Casino - 選手の退場が遅れる。

Hello pmp93,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Dolly Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Hello pmp93,

As long as there has been no bonus used, I believe it is only a matter of time before you would receive your winnings. I really can only recommend to wait at least the recommended 14 days. If there won't be any update within that time frame, we will intervene.

After huge huge struggles and writine with them everyday since 13 days today I recieved 2000pln to my account (710pln was lost meanwhile which was for sure their target). So I recieved money after 13 days.

Thank you pmp93 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick