Donbet Casino - 虚偽のアカウント申請により、プレイヤーの引き出しが遅れています。

I have been subject too a false claim of a breach of terms 9/10. With no further information. It seems they believe I have multiple accounts which is absolutely not the case. They initiated a system withdrawal of 7040 when I tried to withdraw £6,000. Please let me know if you are able to advise

Dear mcampbell81, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Could you please advise if you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

Dear mcampbell81,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.