Drip Casino - プレイヤーのアカウントはブロックされました。

Hello, I haven't been able to access Drip Casino since yesterday; it says it's blocked.

I still have about 1000 euros on it.

Hallo ich kann seit gestern nicht mehr zugreifen auf das Drip Casino es sei geblockt.

Ich habe da noch ungefähr 1000 Euro drauf

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please send me a screenshot of the error message you see when trying to access the casino?
• Are you unable to load the entire casino website, or is the issue limited to logging into your account?
• Have you completed the full KYC verification process at this casino?
• What types of games did you play most recently at this casino?
• Do you currently have any pending withdrawal requests in your casino account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika