Drip Casino - プレイヤーの入金が遅延しています。

I deposited €50 via Flexepin on April 7, 2026.

According to Flexepin, the amount was successfully credited to the casino ("credited to the platform").

The amount has not been credited to my account for over 16 days.

The support team refers to a third-party provider and does not give a clear timeframe.

Ich habe am 07.04.2026 50€ per Flexepin eingezahlt.

Laut Flexepin wurde der Betrag erfolgreich dem Casino gutgeschrieben („credited to the platform").

Seit über 16 Tagen wurde der Betrag meinem Konto nicht gutgeschrieben.

Der Support verweist auf einen Drittanbieter und gibt keine klare Zeitangabe.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Drip Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Was this your first deposit in the casino? Have you previously deposited using this payment method in the casino?
• Was the payment processed directly by the casino cashier? Have you received any confirmation from the casino about the deposit at any point?
• Is your player's account accessible? Are you able to review the deposit transactions as they appear in the casino's records and share a screenshot from the relevant time period?
• Could you please share with me any other communication with the casino regarding when you attempted to resolve the issue, if available? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

No, I have deposited via Flexepin several times before without any problems, and my player account is also accessible.

Nein ich habe schon öfter vorher ohne Probleme per Flexepin eingezahlt, mein Spieler-Konto ist auch zugänglich.

Thanks for your reply

Did the casino credit your deposit since your last reply?

If the issue persists, could you please share a payment confirmation about the transaction as it appears in your wallet and a screenshot of the transaction as it appears in the casino records? Send the information to my email at tomas@casino.guru

No, it still hasn't been credited. And I already sent the information about the deposit.

Nein es wurde immernoch nicht gutgeschrieben. Und die Informationen über die Einzahlung hab ich ja schon geschickt.

It has now been over three weeks and despite confirmed payment, the amount has not been credited. Is there an update or any response from the casino?

Es sind inzwischen über 3 Wochen vergangen und trotz bestätigter Zahlung wurde der Betrag nicht gutgeschrieben. Gibt es ein Update oder eine Reaktion vom Casino?

Hello Tomas,

many thanks for your response.

The problem persists — my deposit has still not been credited to my casino account.

I deposited €50 via Paysafecard (through Flexepin) on April 7, 2026. According to Flexepin, the payment was successfully transferred to the casino platform.

I have already provided the confirmation from Flexepin as proof. Additionally, as requested, I am now sending my bank statement, even though the payment was made via Paysafecard.

This morning I also received an email from the casino requesting another bank statement.

All available evidence shows that the money was received by the casino, but was not credited to my account.

I have provided all the necessary information and therefore ask you to investigate the matter further.

Thank you for your support.

Best regards

Hallo Tomas,

vielen Dank für deine Antwort.

Das Problem besteht weiterhin — meine Einzahlung wurde meinem Casino-Konto noch immer nicht gutgeschrieben.

Ich habe am 7. April 2026 €50 über Paysafecard (über Flexepin) eingezahlt. Laut Flexepin wurde die Zahlung erfolgreich an die Casino-Plattform übermittelt.

Die Bestätigung von Flexepin habe ich bereits als Nachweis bereitgestellt. Zusätzlich sende ich nun, wie gewünscht, meinen Kontoauszug, auch wenn die Zahlung über Paysafecard erfolgt ist.

Heute Morgen habe ich außerdem eine E-Mail vom Casino erhalten, in der erneut ein Kontoauszug angefordert wurde.

Alle vorliegenden Nachweise zeigen, dass das Geld beim Casino eingegangen ist, jedoch meinem Konto nicht gutgeschrieben wurde.

Ich habe alle erforderlichen Informationen bereitgestellt und bitte Sie daher, die Angelegenheit weiter zu prüfen.

Vielen Dank für Ihre Unterstützung.

Mit freundlichen Grüßen

They are insisting on the bank statements even though Flexepin has confirmed that they received the money; this is unusual and to me it just means that time is being wasted.

Die bestehen auf die Kontoauszüge obwohl Flexepin bestätigt hat das die das Geld bekommen hat, ungewöhnlich und für mich heißt das nur, das Zeit geschindelt wird.

Thanks for your reply.

In cases, the casino decides to investigate the missing deposit, they may require reviewing credible transaction records to confirm the money wasn't returned in the meantime. I recommend you provide these records to the casino if you haven't done so already. If the submission of the evidence doesn't result in a satisfactory result, we'll ask the casino for assistance.

Please let me know about further developments.