Duelbits Casino - プレイヤーはアカウント閉鎖問題後に補償を要求します。

After months of being rejected for a bonus despite me being a long time very loyal everyday player, i was fed up and asked for a bonus or to close my account for good which i mentioned twice. Only the part about the bonus was answered and the agent ignored my account closure request. I deposited since then i would like my deposits back as my account should have been closed and they keep arguing with me instead of trying to resolve it so i want compensation for that.

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Dear Tellz1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Although I understand your frustration, we are not in a position to force casinos to close players' accounts unless they express gambling problems. The easiest solution is to unsubscribe from all communications with the casino and stop using the account. The vast majority of online casinos close inactive accounts sooner or later anyway. If there is anything else I could help you with, please let me know, otherwise, I will be forced to close this complaint.

Thank you very much in advance for your understanding.

Best regards,

Attila

Thanks, the issue i am making is about the deposits i made since i requested to close the account and compensation. The issue is not about forcing anyone to close the account, the issue is that i requested to close my account and that request was ignored. Maybe there was confusion in my initial complaint, the whole issue is their poor service and my close account request being ignored. So instead of my account being closed as it should i was able to login and deposit when i should not have been.

Dear Tellz1, Thank you for your response.

As I have already mentioned, our current policy does not allow us to penalize casinos for not closing players' accounts unless there are indications of gambling issues. Consequently, we must unfortunately reject this complaint. I sincerely apologize for not being able to provide more assistance on this occasion. Please do not hesitate to reach out should you encounter any issues with this or any other casino in the future.

Thank you for your understanding.

Best regards,

Attila