Duxcasino - プレイヤーのデポジットが届きませんでした。

I had never had a problem with this particular casino but a week ago I had deposited the amount of 20 euros that was not credited to the casino but from my bank account it has gone and did not come back I have bothered them about this issue, I sent them a receipt from my account but I have not received an answer yet.

Hello Aikaterinni,

Thank you very much for submitting a complaint and I'm really sorry to hear about your issue wit DUXCASINO.

Please allow me to ask you a few more question before we would move forward.

Did you ever deposit into this casino before? Is your account already verified? What payment method did you use? Did you contact the casino or your payment provider with this issue and if yes, what did they respond?

Looking forward to your answer and I hope we will be able to help you out.

Regards,

Nick

Thank you Aikaterinni for letting us know through e-mail that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.

Regards,

Nick