Duxcasino - プレイヤーの賞金が消えました。

they took my winning money without any chance ... live chat is dead and not helped me

Dear Giorge,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please, could you advise if you have accumulated your winnings with or without an active bonus?

Also, I tested the live chat. It took a while to get connected to some agent, but then they were fast and helpful. I also found out that the live chat is available 24/7.

If there is any relevant communication between you and the casino, please, forward it to kristina.s@casino.guru (or alternatively post it here).

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Dear giorge,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.