Elon Casino - プレイヤーの撤退が遅れています。

They do not reverse a canceled transfer of 1000BDT, it has been 48 hours already. I await an urgent solution 

my money stuck somewehere 

their support sending me the same info they’re working on this.

Dear Samihas,

Thank you very much for submitting your complaint. I’m sorry to hear about the issues you’ve encountered with the canceled transfer.

To better understand your situation and assist you effectively, could you please provide us with the following details:

• Can you specify the date and time when you initiated the transfer of 1,000 BDT?
• Have you received any specific error messages or details from the casino about the reason for the canceled transfer?
• Can you provide screenshots or email communications from the casino’s support team regarding this issue?
• Have you attempted to contact your bank or payment provider to check if the money is held on their end?
• Can you share any reference numbers or transaction IDs related to the transfer?

You can forward any relevant communication to [email protected].

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Their support team has already emailed me. They refunded my money, but I have already lost it in the game. Thank you for your help.

As the initial problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Samihas, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru