Elon Casino - 選手の退出手続きは繰り返し延期されている。

Hello. I registered at Elon Casino on 04/2/2026. I made a deposit of 500 USD. Now I have 1558 USD in my account. The first time I tried to withdraw funds was more than a month ago. I was asked to go through verification. I provided all the necessary documents and the withdrawal was opened. I ordered a payment and it was canceled. I wrote to the chat and was told that I had to go through verification again. Of course, I agreed and provided all the necessary documents a second time. And again the payment was opened, I ordered 100 USD. But it was canceled again. And again for the third time I was told to go through verification. They sent me a letter with a link to the verification. I again fulfilled all the requirements and the casino confirmed it. But the withdrawal of funds is still closed for me. In the chat they say to wait and wait.... I understand everything, there is a certain identity verification and of course I provide all the documents. But how many times can I check my account....(((. I consider this a violation of my rights as a player. I ask for your help to intervene and help me solve this problem.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you successfully completed the full KYC verification process at this casino, or have any of your documents been rejected?
• What explanation did the casino provide for cancelling your withdrawal requests?
• What types of games did you play to accumulate your winnings?
• Did you accumulate these winnings with or without a bonus?
• Are there any outstanding verification requirements remaining on your account?
• Have you tried selecting a different withdrawal method after your previous withdrawal requests were cancelled?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika