Energy Casino - プレイヤーのアカウントは閉鎖されました。

Energy casino blocked my account without prior notice. I contacted their support several times to ask for the reason but they won't provide any clear explanation. They also refused to pay out my winnings. I believe this treatment is unfair, and I am asking your help in resolving this issue and receiving my winnings. Thank you!

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Had you completed verification before you lost access to the account?
• Were your winnings accumulated while a bonus was active, or without an active bonus?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

• I only played with slot games.
• No, I was not able to complete the verification process. The casino blocked my account before giving me a chance to finish it.
• Yes, my winnings were accumulated while a bonus was active.