Epicbet Casino - プレイヤーの賞金は没収されました。

Hello Casinoguru.

I am seeking help because my withdrawal of 2400 USDT was rejected and my net winnings were confiscated.

Epicbet has sent me an email explaining that they have evidence of that I have breached some of the casinos terms, which I do not agree with.

I think it now would be a good idea to contact a third party here to review the evidence against me. I hope this will resolve the case and that they will credit me my winnings back.

Thank you in advance

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.humerus123.

• Are you currently able to log in to your account?
• Did the casino mention which specific terms you have breached?
• Which games did you play?
• Did you play with bonus money?

Thank you again for your cooperation.

Best Regards

Petra

Hello,

Here are the answers to your questions:

1. I am currently not able to log in to my account.
2. The casino stated that I allegedly breached terms 8.4.3.4 and 3.7.2, but they did not provide any clear explanation of how I supposedly violated these rules.
3. I played a variety of games, including sports betting (football, tennis, American football) and some casino games.
4. I have used bonus money in the past, but the withdrawal they confiscated consists of around 90% of my own deposited money, not bonus funds.

Please let me know if you need any additional information.

Thank you for your reply and for providing the previous details, humerus123.

• Could you provide any additional communication you had with the casino? This can include screenshots, emails, or chat records. You can send me all the documents to:petra.h@casino.guru or post your screenshots to the thread.
• Could you please advise us on the last status of your withdrawal request? Was it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.
• Additionally, could you please clarify the exact date when you requested the withdrawal?

Thank you again for your cooperation.

Hi Petra,

Thank you for your message.

I’ve sent you the conversations I had with the casino by email, as requested.

Regarding the withdrawal:

The withdrawal was marked as pending for 3–4 days. After that, I received an email informing me that my account had been closed and that all funds, including the pending withdrawal, had been confiscated.

Since I no longer have access to my Epicbet account, I’m unfortunately unable to provide a screenshot of my withdrawal history.

I’m not 100% certain of the exact date when I requested the withdrawal, but it should have been around October 22–23, a couple of days before I received the first email from the casino.

Please let me know if you need anything further.

Dear humerus123

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver Peter (peter.c@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Petra

Hello there,

Thank you humerus123 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Epicbet Casino for their help in resolving this complaint. We would like to know why the player's winnings were confiscated and what we can do to help resolve this issue.

Dear Casino Guru Team.

We have provided all details to the provided email.

Kind regards,

Team epicbet

Thank you for providing me with the evidence Epicbet Casino representative.

Dear humerus123, The casino has provided evidence indicating collusion, specifically through syndicate betting, as defined in its Terms and Conditions. Their investigation has identified connections between your account and other accounts held within the casino platform.

As you may be aware, the casino’s rules strictly permit each individual to operate only one account, registered in their own name, and to fund that account exclusively with their own personal funds. Accounts must not be shared, linked, or operated in coordination with others for the purpose of gaining an unfair advantage.

Based on the evidence supplied, your betting activity has been found to be in clear breach of these policies. The identified links between accounts and the nature of the wagering patterns strongly support the casino’s conclusion that syndicate betting occurred. Due to the aforementioned reasons, we will now proceed to reject this complaint. Thank you for your understanding.

Kind regards,

Peter