Everygame Casino - プレイヤーのアカウントは閉鎖されました。

Everygame Casino closed my account and did not communicate after this incident.

I deposited money into my account normally with bitcoin. For some reason beyond my control, the transfer did not go through the blockchain, but Everygame still deposited the amount into my account. I was completely unaware of this and continued playing as normal.

I soon received an email from them stating that the deposit had failed and I immediately resent the amount exactly as they instructed. However, now they have closed my account and are not communicating at all. I have a significant amount of funds in my account, including the corrected last deposit of 460 EUR.

Everygame Casino sulki tilini, eikä kommunikoi tämän tapahtuman jälkeen.

Tallensin normaalisti rahaa tililleni bitcoinilla. Jostakin minusta riippumattomasta syystä siirto ei mennyt lohkoketjussa läpi, mutta Everygame silti tallensi summan tililleni. Olin tästä täysin tietämätön ja jatkoin normaalisti pelaamista.

Sain heiltä pian ilmoituksen sähköpostilla talletuksen epäonnistumisesta ja lähetin heti summan uudelleen aivan kuten he ohjeistivat. Nyt he ovat kuitenkin sulkeneet tilini eivätkä kommunikoi lainkaan. Tililläni on huomattavasti varoja, mm. tuo korjattu viimeinen 460 EUR talletuskin.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear anketti,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your account closure and the missing communication from Everygame Casino.

To better understand what happened and to move forward with the case, could you please clarify a few points for us?

• Did the casino specify a deadline or any particular instructions for resending the deposit, and did you follow those instructions exactly?
• After you resent the 460 EUR, did you receive any confirmation email from the casino (either about the payment or about your account)?
• Could you please check your e-wallet transaction history and confirm whether your balance at the time of the first failed deposit was sufficient to cover the amount? This may help us determine whether a blockchain processing issue occurred or whether the transaction was never initiated.
• Could you please share any screenshots or email copies documenting the failed transaction message, the resend instructions, and the account closure notice?

If you have any of this information available, you can forward it to [email protected], and we will review everything carefully.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Did the casino set a deadline or specific instructions for resubmitting the deposit, and did you follow these instructions closely?

-This was their message on December 11, 2025

"Dear ....,

We are contacting you from Everygame.

We are writing to inform you that we have credited your deposit of €460, however the transaction never obtained the necessary confirmation on the blockchain. This is usually caused by delays in the network, or by system errors.

This transaction was deposited into your Everygame account '........ ' on date ......

You can pay the total of $460 to our Bitcoin address "......"

Thank you for your co-operation.

We look forward to hearing from you soon.

Regards,

There was no stated deadline. I'm only now noticing the illogicality in their message. They said they would have credited my account with a deposit of 460 euros, but still asked me to fix the failed transfer with a deposit of only 460 dollars instead, not the full 460 euros. I didn't even notice this until now.

I don't really know what happened. It could also be that some bug in my Trust-wallet bitcoin wallet or something else has caused this confusion. Or have I been so careless, I can't believe the situation is real... I'll also send you a screenshot of my wallet and what transfers have been made to that bc1----q2 and when.

I feel like I've never used a bitcoin wallet as unstable as Trust-wallet, so I won't blame this hassle entirely on Everygame.

If you look at my transfer history: my original payment attempt to that bc1...q2, Everygame deposit address is still in "Pending" status today, December 2nd, 2025. It's unbelievable that it's still in Pending status weeks later!

When I think I made a corresponding replacement payment (as shown in the picture on December 12th... that amount of bitcoin now does not correspond to the amount of 460 euros at all! It is much larger! And I see no reason why I would have been so careless as to have sent them such a larger amount.

There's something fishy here and I hope there's no hacking or anything like that. I'll contact Everygame's chat again right away about it.

Did you receive a confirmation email from the casino (either for the payment or your account) after you resend the 460 euros?

-Nothing. And as I said, to my horror, I now notice that the replacement payment that has come out of my wallet is a much larger amount than the amount requested!

Määrittikö kasino määräajan tai erityisiä ohjeita talletuksen uudelleen lähettämiselle, ja noudatitko näitä ohjeita tarkasti?

-Tämä oli heidän viesti 11. joulukuiuta .2025

"Dear ....,

We are contacting you from Everygame.

We are writing to inform you that we have credited your deposit of €460 , however the transaction never obtained the necessary confirmation on the blockchain. This is usually caused by delays in the network, or by system errors.

This transaction was deposited into your Everygame account '........ ' on date ......

You can pay the total of $460 to our Bitcoin address "......"

Thank you for your co-operation.

We look forward to hearing from you soon.

Regards,"

Ei ollut ilmoitettua määräaikaa. Nyt vasta huomaan epäloogisuutta heidän viestissä. He sanoivat, että olisivat hyvittäneet tiliäni 460 euron talletuksella, mutta pyysivät minut silti korjaamaan epäonnistuneen siirron sen sijaan vain 460 dollarin talletuksella, ei koko 460 euron summalla. En edes huomannut tätä ennen kuin nyt.

En tiedä nyt oikein, mitä on tapahtunut. Voi myös olla, että jokin Trust-wallet -bitcoin lompakkoni bugi tai muu on aiheuttanut tätä sekaannusta. Vai olenko itse ollut niin huoleton, en voi uskoa tilannetta todeksi... Laitan teille myös kuvakaappauksen lompakkoni ja mitä siirtoja on tuohon bc1----q2 tehty ja milloin.

Tuntuu, etten ole koskaan käyttänyt näin epävakaata bitcoin-lompakkoa kuin Trust-wallet, joten en lähde sikäli syyttämään tästä hässäkästä kokonaan Everygameakaan.

Jos katsotte tuota siirtohistoriaani: tuohon bc1...q2, Everygamen talletusosoitteeseen on vieläkin "Pending"-tilassa tänä päivänä 2. joulukuuta, 2025, tuo alkuperäinen maksuyritykseni. Aivan käsittämätöntä, että Pending -tila on vieläkin päällä viikkoja myöhemmin!

Kun mielestäni tein vastaavan korvaavan maksu (kuten kuvassa näkyy 12. joulukuuta... eihän tuo bitcoin-määrä nyt vastaa ollenkaan sitä 460 euron summaa! Se on paljon suurempi! Enkä näe mitään syytä, että olisin ollut niin huolimaton, että olisin lähettänyt heille tuollaisen isomman summan.

Tässä on jotain hämärää ja toivon, ettei mitään hakkerointia tai muuta ole tapahtunut. Otan Everygamen chattiin heti yhteyttä asiasta taas.

Saitko kasinolta vahvistussähköpostia (joko maksusta tai tilistäsi) lähetettyäsi 460 euroa uudelleen?

-En mitään. Ja kuten sanottua nyt kauhukseni huomaan, että korvaava maksu, joka on lähtenyt lompakostani on paljon suurempi summa kuin se pyydetty summa!

Keskustelu chatissa juuri nyt:

Hello

Live Support

Welcome to Everygame. We will be with you as soon as possible.

Garic

Thank you for contacting Casino Support. I am happy to assist you today!

Me

Hi, my username is .......

I have a serious concern about my account. I have no access to it.

I have investigated my bitcoin deposits to my account and I want to report some information about them that may have caused confusion. My Trust-bitcoin wallet may be acting up or something. Could you verify for me that state of my account first of all?

Hello

Are you there

Garic

Can you provide me with your email address so I may better assist please?

Me

......

I have the feeling that all the problems concerning my account deposits originate from my malfunctioning Trust-bitcoin wallet.

Garic

Thanks for holding

Me

It's ok

Garic

We do not have any update at this time

I checked your account, nothing further is there to report

Me

I have had problems with this stupid Trust-BTC-wallet.. it doesn't seem to be reliable. It still today, so many weeks afterwards, show that the original 460 EUR deposit would be in Pending-state... and furthermore.. the correction deposit that I made on 12th December, it shows that the sum is much larger that the actual requested amount (460 EUR)

But when I check the actual bitcoin-blockchain transaction, on 12 Dec, that transaction I made, the renewed deposit was correct after all.

This Trust-wallet doesn't seem to show right!

I need to change to a new wallet right away.

Can you see at least if the correction-deposit on 12 December was right sum?

Garic

Your account presently is not active. Any further information, feel free to send an email to [email protected]

Me

how about to [email protected]?

*[email protected]?

Garic

[email protected] and it will be routed accordingly

Me

I have a conversation by email open already to [email protected], and they responded once to me, they would look into this. Is it ok, if I reply to them?

Garic

If you already have a conversation with them you are free to respond to them normally. We as support cannot do anything further hence why I am advising you to send an email.

Me

Thank you for this now. I will proceed from here. Bye!

Otin yhteyttä asiasta juuri nyt myös tuohon [email protected] -osoitteeseen kuten he pyysivät...

Sain nopean sähköpostivastauksen [email protected] -osoitteesta juuri:

Dear .....,

Thank you for making Everygame your gaming choice!

This is still under review by the relevant department, once it is completed you will be updated via email.

Should you require any further information or assistance, please feel free to contact us anytime.

Best regards,

Tiquancia

Dear anketti,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Stefan ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Dear anketti,

I am sorry to hear about the issue you are experiencing with the casino. I will reach out to the casino on your behalf and do my best to help resolve the matter promptly.

At this point, I would like to invite a representative from Everygame Casino to join this conversation and assist in addressing the complaint.

Dear Everygame Casino,

Could you please provide your comments regarding the situation?

Thank you in advance for your cooperation and for sharing any relevant information.

Dear Everygame Casino,

Thank you for your message and for acknowledging the situation.

We appreciate your willingness to look into the matter and look forward to receiving an update as soon as possible.

Thank you for your attention and prompt assistance.