Evobet Casino - 賞金の出金が遅延しています。

I requested a withdrawal of €5,700 from my Evobet account after completing all necessary verification steps. The casino later cancelled my withdrawal and removed the funds from my account, claiming I had violated their Terms & Conditions.

I asked them to provide evidence supporting this decision — such as IP logs, documents, or a clear explanation of the alleged breach. Instead, they responded with generic statements and refused to disclose any specific information. They stated the decision was final and declined to engage further.

I strongly deny any wrongdoing. I did not use a VPN, nor did I submit forged documents or abuse any bonuses. I have acted in full compliance with their rules and believe this action is unjustified.

I respectfully request Casino Guru’s assistance in getting Evobet to provide evidence of their claims or reinstate my withdrawal. I am also prepared to provide all correspondence and account details as needed.

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Casino Guru Team,

Thank you for your response. However, I would like to clarify that this is not a standard withdrawal delay. My situation involves a withdrawal that was explicitly cancelled by the casino (Evobet), and the €5,700 amount was removed from my account entirely.

The casino has accused me of breaching their Terms & Conditions but has refused to provide any evidence despite multiple requests. They have stated their decision is final and have closed further communication on the matter.

Therefore, this is not a case of pending approval — it is a dispute over the rightful ownership of funds and an alleged breach that the casino has not substantiated.

I am requesting Casino Guru’s intervention in this matter, as the issue is clearly beyond a routine processing delay.

I am happy to provide all correspondence and documentation to support this claim.

Thank you for your time and assistance.

Dear player, please allow me to ask you a few questions, so I can understand the whole situation completely.

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Did you play casino games or bet on sports?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Dear Dominika,

Thank you for your response and your willingness to assist with my case. Please find my answers to your questions below:

KYC Verification:

Yes, I have fully completed the KYC verification process with Evobet. All requested documents were submitted and approved prior to my withdrawal request.

Bonus Usage:

I have never taken or used any bonuses since I opened my account with Evobet. All gameplay and winnings were generated using real money only.

Type of Gambling Activity:

All of my winnings were earned exclusively from live casino games provided by Playtech. I did not participate in sports betting or any other types of games.

Communication with the Casino:

I will now forward all relevant email correspondence and chat transcripts. 

    Please find the attached documents.

send to email you have provided

Please let me know if you require any further information, such as a timeline of events, account statements, or additional screenshots. I appreciate your support and hope for a fair and timely resolution.

Dear player,

Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy", we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue; however, the decrease in rating caused by unresolved complaints could change the casino's approach. Regrettably, it seems to be a common practice of Evobet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Evobet Casino. I wish I could be of more help. The casino can reopen this complaint anytime.