ExclusiveBet Casino - プレイヤーの撤退が遅れています。

Hello

I would like to file a complain against that casino as it is most likely scam?

On 24.02 my account got fully verified and I requested withdrawal on 25.02.2025.

I had to wait 3 weeks till on 13.03.2025 they rolled back my withdrawal without a reason.

After I noticed it, I ask them why and they tell me that it was due technical issue but they didn't mention it when they rolled back this transaction.

Dear mkelly777,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Have you requested the withdrawal again?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello Kristina

1. This was my first withdrawal.
2. Yes, I requested it again, yesterday.
3. I did not use any bonus.

Thank you for your reply, mkelly777. Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Unfortunately I don't have any saved conversations

Thank you very much, mkelly777, for your cooperation. I will now transfer your complaint to my colleague Martin (martin.l@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello mkelly777,

I am sorry to hear about your troubles. I am Martin and I will be taking care of your complaint from now on. As the first order of business, I would like to invite the ExclusiveBet Casino representative to enter the discussion.

Dear casino representative,

could you please check the case and explain to us what happened? What is the issue and how can we proceed further?

Hi and thank you for contacting us.

His payment is scheduled for tomorrow or latest on Friday. This was due to a technical issue we had for Crypto payments. We do apologize for the inconvenience this may have caused.

Exclusivebet Team

Dear ExclusiveBet Casino representative,

thank you very much for letting us know. Can you confirm whether the payout has been processed on your side?

Dear mkelly777,

can you please let us know what is the status of your funds? Have you received the payout?

I can confirm Mr K**** was paid as promised

24/04/2025 12:17:39M*** K***12938XXXXXCasinoWallet 827.38

Dear ExclusiveBet Casino representative,

thank you for the update. I am happy to hear the issue seems to be resolved. The complaint can be closed as resolved when mkelly777 confirms his withdrawals have been paid out.

Dear mkelly777,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I confirm I got paid, this case might be resolved. Thank you

Dear mkelly777,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering

contacting us for assistance with online casino-related issues.

Best wishes

Martin

Casino.Guru