FlashDash Casino - プレイヤーの撤退が遅れています。

Hi! On 13 Juny made a withdrawal of 717 EUR. My account is verified on the same day. In casino terms withdrawal time if amount less than 2000 EUR from 60 minutes to 24 hours. My withdrawal is still pending. Support every day told me to wait. Waiting 2 weeks now.

Dear aolegf, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with FlashDash Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Have you made any successful withdrawals before?  
• Could you please confirm that you have passed the KYC verification? 
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Natalia

Hello!

Have you made any successful withdrawals before?   NO

Could you please confirm that you have passed the KYC verification?  YES, on 13 June

Have you accumulated your winnings with or without an active bonus? With bonus, wagering meet, money is now in real balance.

Thank you very much for your reply, aolegf. Could you please forward all the relevant communication between you and the casino to natalia.b@casino.guru? Alternatively, you can post the screenshots here. Thank you in advance.

Screenshots: Pending withdrawal and answer from support agent today.

Thank you very much, aolegf, for your cooperation. I will now transfer your complaint to my colleague Jana (jana.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear aolegf,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jana