Fortune Lounge Casino - プレイヤーの撤退が遅れています。

I’ve submitted my withdrawal on the 13/08/25 and was told I’d receive it within 3 days since then I’ve asked heaps of times and most of my replies are that they are having issues with cash outs and it will be done asap but I’ve also had replies saying it will be done soon or we will rectify this or we’re doing the overdue cashouts as we speak you’rs is in line and should be done asap and I was told the issues will be sorted on the 25th as there will be more accounts available and from the 25th onwards all withdrawals should be much easier and smoother for everyone sorry if my screenshots are doubled up and all over the place if u need

more let me know I’ve got heaps and I’ve withdrawn heaps of times with slottie and barely any dramas I think one was abit late but at that point live chat was really great with letting me know the progress of

the withdrawals this is the first withdrawal in a few months and it’s by far the longest I could be over reacting hopefully but thought it would be better to ask u guys after I read about the other lady’s discussion about her withdrawal that ended up being resolved her situation is almost identical to my situation really anyway thanks and I really appreciate any little bit of help that can be given

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• When was the last time the casino processed your payout? Have you used the same payment method as with previous successful payouts?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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Hi there my last withdrawal from them was 400 roughly 3 months ago and not 100 percent sure on exact dates and times but during say the 4 or so months before that 400 withdrawal I withdrew 3 grand a couple of times among other withdrawals with no drama at all and yep always used the same payment method and done the kyc verification when I signed up around 12 months or more ago and I just deposit and play I don’t do the bonuses or anything mate and I’ll let ya know I have been in contact with them on live chat about 10 hrs ago and asked if there was any positive updates on the progress of my withdrawal and got a reply saying yes all overdue cash outs will be pushed out and processed within the next 24 hrs so fingers crossed thanks heaps for looking into this for me I really appreciate it

its now been 24 hrs since I was told yesterday that it would be paid within the next 24 hrs and still haven’t received anything I’ve asked about it again but still no reply 

Thanks for your reply and the information provided.

Has the casino processed your payout since your last reply?

Please let me know.

Hi there mate no they still haven’t payed me yet and keep saying it will be done soon then today I got a different message about it I keep getting told it’s coming and within 24 hrs and Just all lies so far anyway

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Jana ([email protected]), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Ok awesome thank u I really appreciate your help mate cheers

My name is Jana,

and I will be assisting you in solving this case. I am sorry for the situation you found yourself in.

I will now contact Slottie.club Casino outside this complaint thread and let you know any new information once I receive it.

awesome thank u very much for helping I really appreciate it I’ve never had a problem with them in the past they have been great I’ve withdrew 3k a couple of times and all with no drama that was probly close to 12 months ago tho untill this withdrawal it’s been about 24 or 25 days and every time I enquire about it they say they have had some issues and will be back on track asap if there’s anything u need from me let me know thanks heaps again

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Ok thank u so frustrating considering they have always been pretty good to me with it all in the past

I’m up to I think 35 or 36 days and still nothing from them

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Jana