FortuneJack Casino - プレイヤーと親戚のアカウントがブロックされました。

Dear juan123321,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with FortuneJack Casino.

However, the opening of multiple accounts is almost universally prohibited. By opening both accounts on your device it's impossible for the casino to determine if the accounts are used by one person or multiple people.

Under these circumstances, we believe the casino's actions were justified.

In the future, I would recommend you ask the casino beforehand if it's okay to have multiple accounts in one household, and I would recommend each person create their own account with their own device to prevent issues.

Please let me know if I may help you in another way, otherwise, your complaint will be rejected.

Thank you very much in advance for your understanding and reply.

Best regards,

Tomas

Dear juan123321,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.