FortuneJack Casino - プレイヤーのアカウントは説明なしに閉鎖されました。

The most dishonest casino! Do not play here! I had an account where I lost money! They gave me cashback, and I won a few more slots, bonuses, then I won at roulette! Then they told me to go through the verification procedure. I went through the verification procedure, but then my account was blocked, the winnings were not withdrawn and they have not responded to me by mail for 2 weeks!! In the online chat they say that they will respond to the mail, but as I already wrote, they have not responded to the mail for 2 weeks! This is ridiculous! 200 dollars is a large amount for them! My account was deleted! WITHOUT EXPLANATION OF REASONS! and complete ignoring everywhere!

Dear tigerpenza,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Could you please confirm that you have passed the KYC verification?

Did you play casino games or bet on sports?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Dear tigerpenza,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.