Fortunica Casino - プレイヤーの撤退が遅れています。

So they said fhey paid out my withdrawel but it was never recieved. And each i email them they give me the same reply. That there looking into it. Its been nearly a month and i dont think they are even bothering to look into it.

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Dear Chooper89, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Fortunica Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Have you made any successful withdrawals before?  
• Could you please confirm that you have passed the KYC verification? 
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Katarina

Yes one withdrawel was processed months ago. And i have passed all checks. I have asked them why its taking so long and they send the same old replies that i need to be patient but its been like 6 weeks. And no never use bonuses

Dear Chooper89,

thank you for your reply.

Could you please forward all communications you have had with this casino to [email protected]. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina