Forzabet.live Casino - プレイヤーの撤退が遅れています。

I will revise my rating once I receive a full withdrawal, but I have never seen a worse site than this one. Even without accepting bonuses and fulfilling rollover requirements, withdrawals are completely impossible, and support stops responding.

Details of the exchange below:

10/18/2025: Deposited 300 TRX

10/22/2025: Cleared rollover and requested withdrawal of 200 TRX

10/26/2025: Contacted support after 72 hours passed with no withdrawal

⇒ Response from support:

Thank you for reaching out. I completely understand your concern regarding the delay. Your withdrawal is still pending because our financial team doesn’t operate on weekends, which can slightly extend the normal processing time.

Please don’t worry — your withdrawal will be reviewed and completed tomorrow morning once the financial team resumes work. You’ll receive a confirmation as soon as it’s processed.

10/30/2025

Still no withdrawal, so contacted support again

⇒ Support response

I contacted the financial team, and they’ve confirmed that your withdrawal will be processed today.

Of course, it still hasn't been withdrawn.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• What is the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Thank you for your prompt reply.

Regarding your inquiry, please find the details below.

Have you made any successful withdrawals before?

Nothing.

Could you please confirm that you have passed the KYC verification?

I submitted my KYC documents about two weeks ago, but I just received a notification. They stated that since they do not accept players from Japan, they will not process my KYC and will not allow withdrawals.

There is no mention in the Terms of Service or similar documents stating that play from Japan is not permitted. After successfully registering on the site, making deposits, and playing without issue, it feels unfair to suddenly refuse withdrawals on the grounds that play from Japan is not accepted. Of course, using VPNs, etc.

I'm attaching the actual email that was sent.

What is the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread

See the attachment.

Thank you for your reply. Do I understand correctly that you still have access to your casino account?

Yes.

Dear kusudama

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal (michal.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Kristina

Hello kusudama,

I'm Michal, and I have taken over your complaint. I have reviewed this case, and I will contact the casino to shed more light on this matter and to see if I can help somehow.

We would like to extend an invitation to Forza.Bet Casino to participate in this discussion.

Dear Forza.Bet Casino,

I acknowledge that your terms and conditions specify that players from certain countries are prohibited from depositing and playing. However, I would appreciate clarification on how a player is expected to know that Japan is also considered a restricted jurisdiction—particularly when your website is fully accessible from a Japanese IP address, the registration process can be completed without obstacles, and Japan is not explicitly listed as a restricted country in your terms and conditions.

At Casino Guru, our position is that if players are able to access a casino’s website (or any other gaming site), complete the registration process, make deposits without obstruction (apart from cases where they intentionally circumvent restrictions, such as using a VPN to overcome the IP block or similar) and legitimately accumulate winnings, they should be entitled to withdraw those funds. After all, they assume the full risk of potential losses under the same conditions as all other players.

I kindly request your reconsideration.

Should there be any factors affecting the situation that cannot be disclosed publicly, please feel free to share them with me directly at michal.k@casino.guru

Hello dear all,

We apologize for the delay. I fully agree with Michal.

The player can withdraw the funds without any issues, in accordance with the applicable time frames and limits. We apologize for any inconvenience this may have caused.

Dear Forza.Bet Casino,

Thank you for your positive response. I'm glad we could find a mutual understanding regarding this situation.

Dear kusudama,

As per the casino team's response, you should be able to withdraw the winnings. Please let me know once you receive the funds, so I can mark the case as resolved.

First, I would like to express my sincere gratitude to Kristina and Michal for their efforts, which have significantly advanced the resolution of this issue.

I would also like to thank the Forzabet representative who sincerely worked towards a solution.

According to Forzabet's communication, daily withdrawals are capped at $200, and each withdrawal may take up to 24 hours to process. Therefore, it appears it will take over a week to withdraw the full amount. I will report back once the full withdrawal is complete. (I submitted the first withdrawal request 7 hours ago, but the funds have not yet arrived.)

Dear Michal,

Please reply to us as soon as possible via email. We need some help.

Dear Kusudama,

Your withdrawal will be completed today.

I was informed that my withdrawal request would be processed within 24 hours, but it has been over 30 hours and the funds still haven't been released. Furthermore, I can no longer access the site, meaning I am unable to submit any future withdrawal requests.

Why would you pretend to resolve the issue only to break your promise?

Dear Michal,

I was informed that withdrawals would be processed within 24 hours after submitting a withdrawal request, but it has been 6 days and the funds have not been withdrawn. Could you please continue to assist me?

Dear Forza.bet,

Please provide a sincere explanation as to why the withdrawal is not being processed.

Dear Forza.bet,

Could you kindly clarify the reason for the delay in processing the player's withdrawal?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear customer,

We have informed you that you need to follow the limits, but instead you withdraw all the amount, follow the limits that the finance team informed you and your withdrawal will be completed instantly

Dear forza.bet

The information you have provided is incorrect.

I have only requested a withdrawal of 692 TRX (approximately $194) out of a total balance of 2769.8 TRX ($778 at the time of withdrawal request). The claim that I requested a full withdrawal is false; I am adhering to the daily withdrawal limit of $200.

Furthermore, I am unable to access the site, and emails sent to the finance team are bouncing back as undeliverable. If I need to submit a new withdrawal request, please advise where and how I should do so.

We have changed the domain instead of forza.Bet you need to use forzabet.live

So I just need to access forzabet.live and submit another withdrawal request for up to $200, right?

Yes, your withdrawal was confirmed as we see please check from your side and request a new one.

I will report back once the full amount has been withdrawn.

Certainly, kusudama. Please inform me once you have received all of your winnings.

I'm writing because the reply deadline is approaching.

The withdrawal has not yet been completed.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear kusudama,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Michal

Casino Guru