Forzabet.live Casino - プレイヤーの撤退が遅れています。

Hello,

I am submitting this complaint regarding a pending withdrawal of USD 288.82, requested on January 25, which has now been delayed for an unreasonable amount of time.

This withdrawal involves my deposited funds. No bonus was ever activated, and all wagering was completed normally. A previous partial withdrawal was already processed successfully, confirming that my account is eligible for payouts.

I previously opened a complaint with another mediation service, but it was closed after the operator failed to respond. Additionally, the casino recently changed its domain to forzabet.live along with their contact emails, which may explain their lack of response.

My account remains active, the balance is intact, and the withdrawal is still marked as pending — however, I have received no communication from the operator.

I am fully cooperative and willing to provide any documentation if required. I respectfully request your assistance in contacting the operator and helping resolve this matter.

Thank you.

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Dear Edymar,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?
• Could you let us know when you made your last partial withdrawal and how long it took to be processed?
• Could you please confirm that you have passed the KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra

Dear Petra,

Thank you for your reply and for taking my case.

Please find the requested details below:

Withdrawal method: The withdrawal was requested using the same payment method as my previous withdrawal (USDC).

Previous partial withdrawal: A partial withdrawal of USD 200 was processed successfully earlier. It took approximately 10days to be completed.

KYC verification: Yes, I have completed the KYC verification. No further documents were requested, and my account remains fully active.

The remaining withdrawal of USD 288.82, requested on January 25, is still pending with no communication from the operator.

Please let me know if you need any additional information from my side.

Best regards,

Edymar

Thank you for your reply and for providing the previous details, Edymar.

• Have you checked if there are any specific terms related to the withdrawal process that could be affecting your request?
• Have you received any communication from the casino since your withdrawal request on January 25? You can send me all the documents to: petra.h@casino.guru or post your screenshots to the thread.

Thank you again for your cooperation.

Dear Petra,

Thank you for your follow-up.

I have reviewed the casino’s withdrawal terms and there are no active bonuses on my account, no wagering requirements pending, and nothing that should prevent the withdrawal from being processed. A previous partial withdrawal was successfully completed using the same payment method.

Since submitting the withdrawal request on January 25, I have not received any communication from the casino regarding delays, additional verification, or any issues affecting the payout.

I will send screenshots showing:

The withdrawal request marked as pending

My account balance

Confirmation that no bonus is active

Please let me know if you need any additional information.

Additionally, for your reference, the casino recently changed its contact emails. The currently listed addresses on their website are:

support@forzabet.live

finance@forzabet.live

I am sharing this in case it helps ensure proper communication with the operator.

Best regards,

Edymar

Dear Edymar

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver Hadi (hadi.a@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Petra

Dear Edymar,

It’s a pleasure to e-meet you. My name is Hadi, and I’ll be handling your complaint moving forward.

If there have been any updates or new developments since your last message, please don’t hesitate to share them with me.

In accordance with our standard procedure, I’d like to invite a representative from Forzabet.live Casino to join this conversation. Their participation will help ensure a smoother and more efficient resolution of your case.

Dear Forzabet.live Casino,

Could you kindly provide detailed information regarding the player's issue? Specifically, I would appreciate it if you could clarify the reasons behind the delay in processing the player's withdrawal.

Thank you in advance for your cooperation and prompt response.

Best regards,

Hadi

Dear Hadi,

I confirm that the funds have now been received.

However, I would like it to be clearly noted that the withdrawal was originally requested on January 25 and was only processed after more than one month, following external mediation efforts.

During that entire period, there was no proactive communication from the operator explaining the delay.

While the payment was eventually made, the handling of this case reflects a serious lack of professionalism and reliability in the withdrawal process.

I believe future players should be aware of this experience when assessing the operator’s credibility.

Best regards,

Edymar

Dear Edymar,

We're happy to hear that your issue has been resolved, and we'll mark the complaint as 'resolved' in our system. Thank you for your cooperation and confirmation. We hope that the suggestions and explanations we provided were helpful in navigating the issue. If you encounter any further difficulties with this or any other casino in the future, please don’t hesitate to contact our Complaint Resolution Center. We're always here to assist.

As you know, we do not charge for our services, nor do we accept any gratuities. However, if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru, it would be much appreciated. Your honest review and any suggestions for improving our complaint resolution and mediation process would be invaluable. Your feedback could also be helpful to others who are considering reaching out to us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Hadi