Forzabet.live Casino - 決済が遅延しているとのクレームがあります。

I applied for a withdrawal two weeks ago, but the money has not been withdrawn yet. Initially, I was told that the money would be withdrawn within three days. I would like them to keep the deadline.

I was asked to complete KYC, so I sent the requested image. I sent it by email a week ago. The email I received said they would reply within one business day, but I still haven't heard anything. I hope they will meet the deadline.

2週間前に出金申請しましたが、まだ出金されません。当初は3日以内に出金されますと案内されていました。期限は守って欲しいです。

KYCを要求されたため、指定された画像を送りました。1週間前にメールで送信しました。届いたメールには、1営業日以内に返信しますと書いてありましたが、未だに何の連絡もありません。期限は守って欲しいです。

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear aya.123,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear aya.123,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Nothing has changed.

There has been no response to emails for over a week.

Any help would be appreciated.

thank you.

何も変化ありません。

メールの返信も1週間以上ありません。

助けて頂けるとありがたいです。

よろしくお願いします。

Dear aya.123, please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have submitted all of the requested documents for the verification process?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

I signed up for Forza bet about two months ago.

I successfully withdrew $50 a month ago.

I will send you a screenshot of the email in which the specified photo was requested and the reply email I sent to that email.

I placed sports bets about once or twice a day.

I sent an email to the casino this week as well, but I haven't received a reply and I'm really struggling because I can't communicate with the casino.

Please help.

thank you.

Forza betには約2か月前に登録しました。

1か月前に50ドルの出金に成功しました。

指定された写真を要求されたメール、それに対して返信したメールのスクリーンショットを送ります。

スポーツベットを1日に1、2回程度の頻度でベットしました。

今週もカジノにメールを送りましたが、返信が無く、カジノとコミュニケーションを取ることが出来ず、本当に困っています。

助けてください。

よろしくお願いします。

Yesterday, a withdrawal of 222 USDT was confirmed.

Thank you. I owe it all to Casino Guru. I'm very grateful.

However, I currently have 101.04 USDT remaining in my account, but I cannot withdraw it even when I try.

The last time I deposited into the casino was on November 17th, I deposited 100.028869 USDT.

Since you bet a total of 328.87 USDT from November 18th to 20th, you will meet the 3x withdrawal requirement and should be able to withdraw the full amount.

I don't trust this casino so I'm withdrawing all my money and will avoid playing at this casino in the future.

I would appreciate your continued help.

thank you.

昨日、222USDTの出金が確認できました。

ありがとうございます。casino guruさんのおかげです。感謝しています。

ただ、現在、アカウントには101.04USDTが残っていますが、出金しようとしても出金できません。

カジノに最後に入金したのは11/17です。100.028869USDTを入金しました。

11/18〜20で合計328.87USDTをベットしているので、3倍の出金条件を満たし、全額出金できるはずです。

このカジノは信用できないので、全額出金し、このカジノで今後遊ぶことは避けたいと考えています。

引き続き、助けて頂けると助かります。

よろしくお願いします。

Dear aya.123, thank you for the update. Could you please confirm the following:

• Could you please confirm how much do you currently need to withdraw in total?
• Could you please attach a screenshot of your current withdrawal?
• Have you contacted the casino in regards to the issues with your latest withdrawal? If so, could you please share your communication with the casino?

Thank you very much in advance for your reply.

Currently, you have 103.46 USDT in your balance.

Currently, it is not possible to request a withdrawal, but if you try to do so, you will see the following screen.

I contacted live support about 5 days ago to let them know that I couldn't request a withdrawal. They told me to wait for an email from the finance department, but I still haven't received one.

I am very worried because I have not received a reply even after sending an email.

I'm worried, so I would like to pay the full amount and cancel my membership with this casino.

Please help.

thank you.

現在、103.46USDTが残高にあります。

現在、出金申請できないのですが、出金申請しようとするとこのような画面になります。

出金申請できないこと5日ほど前にをライブサポートに連絡しました。ライブサポートからは、財務部からメールを送るので、メールを待つように言われましたが、未だにメールは届きません。

メールを送っても返信が来ないので、とても困っています。

不安なので、全額して、このカジノからは退会したいです。

助けてください。

よろしくお願いします。

Hello dear all,

We apologise, but there is no active withdrawal from this account. Could you please make a withdrawal so that we can process it? Also not the delay was not due to KYC, as we both know the KYC is not instant and can take a couple of days

thank you for your reply.

When I try to request a withdrawal, the following message appears, and I am unable to complete the withdrawal process using either TRC or ERC.

Please make sure withdrawals are possible.

If there is a reason why you cannot withdraw funds, please let me know the reason.

thank you.

返信ありがとうございます。

出金申請しようとすると、このような表示になり、TRCでもERCでも出金手続きが出来ないのです。

出金が可能になるようにしてください。

もし出金が出来ない理由があるのであれば、その理由を教えてください。

よろしくお願いします。

Dear noutage1222,

Next time, please contact our support team via live chat. They are available 24/7 and can assist you immediately. There is no need to open a case simply because you are unsure about the reason for the locked amount.

Please note that you must complete the 3x wagering requirement on your deposit as part of our anti–money laundering policy. Once the wagering requirement is met, you will be able to withdraw your funds. You can check your current rollover amount in the Profile section.

thank you for your reply.

I contacted the support team via live chat about a week ago.

As mentioned above, live support told me to wait for an email from the finance department, but I still haven't received one.

I contacted live chat and sent an email but nothing worked so I came here for help.

I believe I have met the wagering requirements, but if I haven't met them yet, please let me know how much I need to wager.

I would appreciate it if you could let me know by email.

thank you.

返信ありがとうございます。

私は、1週間くらい前にライブチャットでサポートチームに問い合わせしました。

上にも記載してあるように、ライブサポートからは、財務部からメールを送るので、メールを待つように言われましたが、未だにメールは届きません。

ライブチャットに連絡しても、メールを送信しても解決しなかったので、ここに助けを求めました。

賭け条件は満たしていると思っていますが、まだ賭け条件を満たしていないのであれば、いくら賭ける必要があれば良いか教えてください。

メールで教えて頂ければ幸いです。

よろしくお願いします。

Dear noutage12221,

Our support manager has already contacted you via email. Please reply to us as soon as possible

Dear aya.123, please let us know whether you are now able to withdraw your funds, or whether any further assistance is needed.

Thank you in advance for your response.

Best regards,

Attila G.

I got an email from the casino yesterday.

However, I have not yet been able to withdraw the funds. I would appreciate your continued support until the withdrawal is completed successfully.

thank you.

カジノから昨日メールが届きました。

ただ、まだ出金はできていません。無事に出金が完了するまで、引き続きサポートして頂けるとありがたいです。

よろしくお願いします。

Since yesterday, I can no longer access this casino.

Also, even if you send an email to the casino, it will be returned because there is no address.

Can something like this happen at a licensed casino that is highly rated by casino gurus?

昨日から、このカジノにアクセスできなくなりました。

また、カジノにメールを送っても、宛先が無いとのことで戻ってきてしまう状況です。

ライセンスを持っていて、casino guruの評価が高いカジノでもこのようなことが起きるのでしょうか？

Dear aya.123, thank you for your response.

Dear Forza.Bet Casino,

could you please clarify the reason for the closure of the players' account?

Thank you in advance for your cooperation.

Best regards,

Attila G.