Free Spin Casino - プレイヤーに問題が発生しています。

Don't fall for that, I made 2000 dollars, my bonus was converted into 90 withdrawable but I can't do anything, support doesn't help with almost anything. Anyway, you will never withdraw your bonus if you manage to leverage

Nao caiam nessa, fiz 2000 dólares, meu bônus foi convertido em 90 sacavel porém não dá pra fazer nada, suporte não ajuda também em quase nada. Enfim jamais sacara seu bônus se conseguir alavancar

Dear bradluan2,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you are not able to request a withdrawal? Or has your withdrawal request been pending for too long?

Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

There were no deposit or withdrawal options, there was an error when clicking on the payments tab.

They told me to clear the browser data, change browsers, devices and everything.

So much so that my account was logged into the device I tried to use and they spent all the 90 dollars I got with the wager of the bonus, the difficulty of getting 50 the value of the bonus of 30 dollars was not enough, I didn't even have the opportunity to be able to deposit or withdraw, now I'm without the 90 dollars I had won and it's no use looking for a solution to the problem, very disappointed with the experience, so I can't recommend it.

Não existiam opções de depósito ou retirada, havia um erro ao clicar na aba de pagamentos.

Mandaram eu limpar os dados do navegador, trocar de navegador, de dispositivo e tudo mais.

Tanto que nessa minha conta ficou logada no dispositivo que tentei usar e gastaram todos os 90 dólares que consegui com wager do bônus, já não me bastava a dificuldade de conseguir fazer 50 o valor do bônus de 30 dólares, não tive a oportunidade nem de poder depositar ou sacar, agora estou sem os 90 dólares que havia ganhado e já não adianta procurar a solução do problema, muito decepcionado com a experiência, dessa forma não dá pra recomendar.

50x ***

Thank you for your reply, bradluan2. Unfortunately, I am not sure I understand completely. Who spent your winnings? Do I understand correctly that you have no funds left in your account?

Dear bradluan2,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.