Frumzi Casino - プレイヤーのアカウントは閉鎖され、出金はキャンセルされました。

Without explanation, my withdrawal was canceled and my account, which I had been using regularly for some time, was closed. There has been no further response from them.

Senza spiegazioni mi è stato annullato il prelievo e chiuso l'account, che usavo regolarmente da tempo. Non vi è più risposta da parte loro

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Dear sbrandi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you pass the verification before you lost access to the account?
• Could you please let me know how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked? Please post a screenshot.

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean