Frumzi Casino - プレイヤーのアカウント閉鎖リクエストが遅れています。

The money was withdrawn from my account but never ended up in my player account. I also want my account to be closed. All attempts to achieve this have been to no avail.

Das Geld wurde mir vom Konto abgehoben, landete aber niebauf dem Spieleraccount. Zudem möchte ich, daß mein Konto geschloßen wird. Sämtliche Versuche dies zu erreichen brachten rein gar nichts.

Dear Giantmax,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

• Could you please advise if it was your first deposit in this casino?
• Have you contacted your bank already? Ideally, they should be part of the investigation.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Kristina

Dear Giantmax,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.