Funbet Casino - プレイヤーの引き出しが遅れています。

I have 3 withdrawals pending, each for $800 (daily withdrawal limit) the first submitted on 10 September 2025 which has now been over a fortnight ago and the status hasn't changed nor progressed. I have reached out via both the live chat and emails to support and the response I received a week ago was (cut & paste directly from their email):

We acknowledge the frustration associated with waiting for your withdrawal, and we recognize its significance to you. I have reviewed your account, and our financial team is aware of the delay. There are some obstacles due to an increased volume of requests.

Please be assured that your funds are secure, and your withdrawal is currently being processed. It may take slightly longer than usual, but there is no cause for concern. We sincerely apologize for the inconvenience and appreciate your understanding.

I have since followed up twice to say the status remains the same and why haven't they processed anything and I haven't heard anything back from them.

I am not new to this and have successfully verified my accounts and made withdrawals from numerous online casinos and this is by far the longest I've ever had to wait. It's unacceptable- would they be willing to wait as long for my deposit... contrary to this I have submitted withdrawals last Tuesday and Thursday from 2 other casinos and have already received the funds in my account via MiFinity and bank transfer.

I would greatly appreciate your assistance and am more than happy to discuss or provide any correspondence or further details required.

many thanks in advance,

Bel

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Could you please share screenshots of the pending payout requests as evidence? Share the screenshots here or send the information to my email at tomas@casino.guru

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi Tomas, thanks for responding so quickly.

I have not made any previous withdrawals from Funbet but I have from their sister site Cazues (whom I received an email from recommending them) and I am verified and made several successful withdrawals from them in the past.

I did initially try to verify my account with funbet prior to the withdrawal request but it said I wasn't required to. I have attached a screenshot of this along with screenshots of all my pending withdrawal requests as requested.

Please let me know if you require anything further.

Many thanks and kind regards,

Belinda

I have sent the screenshots to your email address: tomas@casino.guru

as I wasn’t able to attach here.

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Karla (karla.m@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hi Karla,

I am wondering if you have any update or further information regarding my issue?

I contacted Funbet via their live chat today because they no longer respond to my emails. As usual I was given the same standard words and I asked for my complaint to be escalated but they won't do anything. I don't understand why and I'm becoming increasingly concerned...

In the terms and conditions they state that they will process withdrawal requests within 3 business days. Of course I understand that there may be delays but it's now been 21 business days and the status of my requests remain pending. I've been very patient but this is unacceptable now and I am sick of following up and wasting time for what's rightfully mine.

Do you think any casino would accept a promise of a deposit and wait up to a month for the actual funds - it's not okay and I don't know what else I can do.

BTW I have the chat transcript with Funbet - this is their response:

(12:35:33)Alexis

Thank you very much for your patience. , I would like to apologize for the inconvenience of the prolonged delay in the withdrawal process. I have been informed that, due to the high volume of requests, our financial department is delayed with the payments, but they are doing their best to sort this out and help our clients 

After reviewing your account, I can see that the withdrawal is still in process, and although it is delayed, I want you to know that I have written to the finance department letting them know how you feel. I really appreciate your confidence, and I am here to make sure everything goes smoothly. For my part, I am truly embarrassed, as this is an irregular situation. What I can assure you is that you will receive your money in full.

Hello BelHarlem,

My name is Karla and I will be assisting you with your case, I hope we can work together toward a clear and fair resolution.

To ensure full transparency, I would like to invite a representative from Funbet Casino into this conversation.

Dear Funbet Casino,

Could you provide additional details regarding this payment delay and clarify the current status of the transaction? We would also appreciate it if you could share any relevant evidence or documentation that may help us to resolve this case.

Thank you in advance for your cooperation.

Best regards,

Karla

Dear all,

We appreciate your patience.

We would like to inform you that we are working on the request with the highest priority.

Best regards,

FunBet Team

Dear Funbet Casino,

Thank you for your reply and for confirming that the matter is being handled with priority.

I kindly ask you to keep us updated on the progress and provide an estimated timeframe for when the player can expect the pending withdrawals to be processed.

I will be waiting for your next update as soon as possible.

Best regards,

Karla

Dear all,

We truly appreciate your patience.

We would like to inform you that all withdrawal requests have been successfully completed from our side.

Best regards,

FunBet Team

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear BelHarlem,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla