Funbet Casino - プレイヤーの撤退が遅れています。

They are not processing my withdrawal and keep stonewalling with generic replies and excuses.

The latest update is they took 12 days before they cancelled my request. They blamed their payment processor but that doesn't make sense. I've completed their KYC and am requesting a withdrawal back to the same card I used for the deposit (which was instant).

I was told to request it again but customer service re just saying the same thing as before.

I've attached screen grabs. One shows the latest request for the ID number. The other shows how long ago the previous request was made.

Important notice:

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Caleb19, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Funbet Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Have you made any successful withdrawals before?  
• How long have you been a player at this casino, please?
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Katarina