Funbet Casino - プレイヤーの賞金が遅れます。

The casino hasn't paid out my winnings for two weeks.

In the support chat, I get nothing but canned answers with empty promises. Meanwhile, my withdrawals remain in the same "Pending" status.

I have never made a withdrawal from this casino before, played in accordance with the casino's terms and conditions, and earned the winnings without using any bonuses.

Please help me get my money!

Das Casino zahlt meine Gewinne seit 2 Wochen nicht aus.

Im Support Chat erhalte ich nichts als vorgefertigte Antworten mit leeren Versprechungen. Meine Auszahlungen verharren derweil im selben Status „Pending".

Ich habe vorher noch nie eine Auszahlung in diesem Casino vorgenommen, in Einklang mit den AGB des Casinos gespielt und die Gewinne ohne die Nutzung von Boni erzielt.

Bitte helft mir an mein Geld zu kommen!

Dear MaxbetHunter,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Do I understand correctly that you requested this withdrawal on April 10?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Do I understand correctly that you requested this withdrawal on April 10?

—> Yes (as you can see in the screenshot I have sent you).

Could you please confirm that you have passed the KYC verification?

—> Not needed according to the casino system.

Did you accumulate your winnings with or without an active bonus?

—> Yes, without bonus.

Thank you very much for your reply, MaxbetHunter. Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post it here. Thank you in advance.

Sure, in this chat you can see that even after three weeks they cannot tell me anything about the payment of my withdrawals.

Thank you very much, MaxbetHunter, for your cooperation. I will now transfer your complaint to my colleague Mirka ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear MaxbetHunter,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Funbet Casino representative to join this conversation.

Dear Funbet Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

@Mirka, thank you very much for your help! You can directly extend the casino's 7-day response period to 14 days. Rabidi NV casinos never respond—if at all—in the first 7 days after a complaint is filed.

@Mirka vielen Dank für die Hilfe! Sie können den Zeitraum von 7 Tagen, den das Casino zum antworten hat, direkt auf 14 Tage verlängern. Die Casinos von Rabidi NV antworten - wenn überhaupt - niemals in den ersten 7 Tagen nach der Eröffnung einer Beschwerde.

After more than one month, the casino payed the withdrawals. Thanks for your help, dear team!

Dear MaxbetHunter,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Mirka Dubasova

Casino.Guru