Funbet Casino - 選手の撤退は1か月以上遅れている。

Dear Casino Guru Complaint Resolution Team,

I am writing to submit a formal complaint regarding Funbet Casino and request your assistance in resolving a serious issue with delayed withdrawals.

On December 10, 2025, I played at Funbet Casino and won a total of €3,690. On the same day, I submitted withdrawal requests in full compliance with the casino’s stated withdrawal limits (€500 maximum per day).

More than one month has now passed (as of January 9, 2026), and I have not received any of the requested withdrawals. No funds have been transferred to my account despite multiple follow-ups.

Throughout this period, I have contacted Funbet customer support several times via live chat. Each time, I received the same generic and unhelpful response:

"We are processing the matter and will contact you."

Despite these repeated assurances, no one from the casino has contacted me, no specific explanation or timeline has been provided, and there has been no visible progress. Importantly, the casino has not requested any verification documents (KYC), even though this is commonly cited as a reason for delays in similar cases.

This situation is completely unacceptable. When a casino advertises fast and smooth withdrawals, players are entitled to expect reasonable processing times — not indefinite delays exceeding one month with zero meaningful communication or updates.

I believe this case involves the following serious issues:

Unjustified and excessive withdrawal delays

Complete lack of transparency and accountability

Repeated misleading or evasive responses from customer support

I kindly request Casino Guru's intervention through your Complaint Resolution Center to help resolve this matter urgently and ensure that my legitimate winnings of €3,690 are paid out without further delay.

I am happy to provide all relevant details upon request, including:

Player account username/ID

Exact dates and amounts of withdrawal requests

Screenshots of withdrawal history and support chat transcripts

Any other supporting documentation

Thank you in advance for your assistance and for helping players in situations like this. I look forward to your prompt response and guidance on the next steps.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear JRGN00,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can fully understand the situation.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?
• What types of games did you play to accumulate the winnings you've been trying to withdraw?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Dear JRGN00,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru