Galactic Wins Casino - プレイヤーの出金が遅れている。

I have been trying to withdraw money from Galaxyno since 22 October 2022.

I have submitted all documents several times but keep getting emails to submit documents.

I have submitted ID, Driver licence, Bank statement, Proof of address etc.. many times.

I have asked for manager to contact me but keep on getting the same request via email for verification documents.

I am beyond frustrated and desperate now.

Dear HeidiS,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear HeidiS,

Have you received your withdrawal from the casino yet?

Hi. I have received an email that it is being processed. I really hope this is true because it has been very frustrating thusfar.

Thank you for your reply, HeidiS. Have you made any successful withdrawals before? Do I understand correctly that you still have not received any confirmation regarding successful verification?

Have you accumulated your winnings with or without an active bonus?

This has now been resolved thank you

Awesome news, HeidiS. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.