Gamba Casino - プレイヤーのアカウントはレビューを残した後閉鎖されました。

Shortly after I left a negative review on casinoguru, my casino account was locked and I was unable to use it. I have contacted the support center but they are ignoring me.

casinoguruに否定的なレビューを書き込んだ後すぐに、カジノアカウントがロックされて利用することができなくなった。サポートセンターに連絡をしても無視をされている。

Dear satotaku95,

Thank you very much for submitting this complaint. I’m sorry to hear about the difficulties you’re facing. To better understand your situation and explore possible solutions, could you please provide some additional details?

• What was your account balance at the time the casino decided to block your account?
• Have you contacted the casino’s customer support for clarification on the reason behind the account restriction? If you have received any emails explaining the situation, please feel free to forward them to me at veronika.f@casino.guru or share screenshots here.
• Were you able to complete the full KYC verification process?

I appreciate your cooperation and hope we can assist you in resolving this matter as soon as possible. Looking forward to your response.

Best regards,

Veronika

・I don't remember exactly what my balance was because the account was closed suddenly, but there was very little in it.

However, the time to receive my monthly bonus is approaching.

I contacted the casino's support but haven't received a reply.

・KYC authentication has been completed.

・急に閉鎖されたため残高については明確に覚えてはいないがほとんど入っていなかった。

しかしマンスリーボーナスの受け取りが近づいている。

・カジノのサポートに連絡はしたが返答は得られない。

・KYC認証は完了している。

Have you contacted the casino's customer support after your account was blocked? So far, I haven’t received any email communication between you and the casino's support team.

Also, could you please try to remember at least approximately how much real money you had in your account when it was blocked?

As I said, I have emailed them many times but they are ignoring me. I had very little money in my account but I have not received the bonus I was supposed to receive.

申し上げたとおり、何度もメールしているが無視されている状態です。アカウントにはほとんど金額は入っていませんでしたが、受け取れるはずのボーナスが受け取れていません。

Dear satotaku95,

Thank you for your response.

After carefully reviewing the information provided, we have decided to reject this complaint. A casino, like any other business, has the right to close a customer’s account as long as there is no real money balance or unpaid winnings involved. Since the amount you mentioned was very low and you couldn’t recall an exact figure, we consider the balance to be essentially zero.

We understand you were also expecting a bonus, but please note that bonuses are typically subject to the casino’s terms and conditions, and receiving them is not guaranteed—especially if the account is closed beforehand.

Thank you for your understanding.

Best regards,

Veronika