Gamba Casino - プレイヤーのアカウントは予告なく閉鎖されました。

The administrator "Dan" of the Gamba casino closed my account without prior notice, without letting me withdraw the money from my account. I contacted him dozens of times to unlock my account and he completely ignored me and even mocked what happened. I just want him to enable my account again so I can withdraw the money.

Important notice: In "Amount in dispute" please put a "0" because I do not remember the amount.

El administrador "Dan" del casino Gamba cerro mi cuenta sin previo aviso, sin dejarme retirar el dinero de mi cuenta, me contacte decenas de veces para que desbloquee mi cuenta y fui completamente ignorando hasta se a burlado de lo sucedido, solamente quiero que habilite mi cuenta nuevamente para retirar el dinero.

Aviso importante en "Cantidad en disputa" coloque un "0" Porque no recuerdo el monto.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Gamba Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Was your account verified? Have you previously withdrawn winnings from the casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

-Hello, I have been a Gamba player for about a year and the administrator blocked my account on September 20th. I contacted them countless times to have my account unblocked and was ignored.

-I only played slot machines

-I didn't receive any bonus

-My account is verified and I have already withdrawn money.

-Hola, soy jugador de Gamba desde hace 1 año aproximadamente y el administrador bloqueo mi cuenta el día 20 de septiembre, me contacte infinidad de veces para que desbloqueen mi cuenta y fui ignorado.

-Solamente jugaba tragamonedas

-No recibí ningún bono

-Mi cuenta esta verificada y si ya había retirado dinero.

Thanks for your patience.

In your previous complaint submission, you indicated the balance left on your account comes from referrals, while in the complaint thread, you indicated the balance comes from you playing slots.

Could you please explain this contradiction in more detail?

When did you achieve winnings from slots?

Looking forward to your reply.

Hi Tomas, my account is for personal use. I have referrals and I use it to play slots. When did you win on the slots? I can't answer that because it's for personal use. Since the day I created my account, deposits and withdrawals have been seamless.

The administrator Dan can send my deposits and withdrawals to my account, but activity (games played) on my end is impossible because the administrator blocked my account.

Hola Tomas, mi cuenta es de uso personal, tengo referidos y la uso para jugar tragamonedas, ¿Cuando conseguiste ganar en las tragamonedas? No te lo puedo responder porque es de uso personal, desde el día que cree mi cuenta, depósito/retiro sin problema.

El administrador Dan puede enviar mis depósitos y retiros en mi cuenta y actividad (juegos jugados) por mi lado es imposible porque el administrador bloqueo mi cuenta.

Dear VG87,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal (michal.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Hello VG87,

I'm Michal, and I have taken over your complaint. I have reviewed this case, and I will contact the casino to shed more light on this matter and to see if I can help somehow.

We would like to invite Gamba Casino to join the conversation.

Dear Gamba Casino,

I would be grateful if you could shed some light on the reasons behind the closure of the player's account and the decision not to release any remaining balance, if there was one.

Should there be any factors affecting the situation that cannot be disclosed publicly, please feel free to share them with me directly at michal.k@casino.guru

Hello! This user was unhappy with the bonuses on our website so he created 100+ bot accounts and spammed 1 star reviews on trustpilot, subsequently we banned his account as he continued to spam 1 star reviews on trust pilot (balance was 0 at the time of the ban). Now he is begging us to remove the ban because he claims he has affiliate commission he wants to claim. We are not going to unban him as he did immense reputational damage by leaving hundreds of fake 1 star reviews on trustpilot on bot accounts as a way to ransom us into giving him more bonuses.

Hi, what Dan is saying is completely false. I submitted my reviews on Trustpilot from my personal account, and there weren't hundreds, there were only four, all of which have already been removed from Trustpilot. I did create accounts on Gamba because their support agents weren't responding to my email. If Dan doesn't want me on his platform, that's fine, but he should let me withdraw my money and then delete the account. They can't withhold a user's legitimate funds.

By the way, on an account I created on Gamba, I spoke with support and an agent laughed at me. I'm sending the screenshots to Michal's email now.

Hola, lo que comenta Dan es completamente falso, realice mis opiniones en trustpilot desde mi cuenta personal, y no fueron cientos, fueron 4 las cuales ya están retiradas de trustpilot, dónde si me cree cuentas fue en Gamba porque desde mi correo no respondían los agentes de soporte, si dan no me quiere en su plataforma está perfecto, pero que deje retirar mi dinero y ahí que la elimine. No pueden retener saldo legítimos de un usuario.

Por cierto, en una cuenta que me cree en gamba hablé con soporte y un agente se rió de mi, ahora les envío la capturas al correo de Michal

Michal, the email has already been sent.

Michal, el correo ya fue enviado.

Dear VG87,

I have received your email. However, if you contacted the casino’s support team repeatedly within a short period of time after already receiving a response on the matter, I cannot entirely fault the chat agent for reacting somewhat informally. While I agree that a professional tone should always be maintained by support staff, the same respectful approach is also expected from you, as it is from all other players.

No party is obligated to tolerate repeatedly inappropriate or somewhat irksome behaviour.

Dear Gamba Casino,

Please forward me evidence of your claims at michal.k@casino.guru

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hi Michal, I think it's very unfair that they're giving him 7 more days to respond, that's a long time.

Hola Michal, me parece muy injusto que le den 7 días más para responder, es mucho tiempo.

Hi, below are chat logs from a user who threatened to continue posting 1-star reviews on Trustpilot after becoming upset about his bonuses. Due to this behavior, the user was permanently banned. Weeks later, he returned requesting affiliate commission payouts, which cannot be processed because of the ban.

To be clear, the user went on to post 1-star reviews across 80+ Trustpilot accounts in an attempt to pressure and effectively blackmail us into releasing funds.

He also harassed our live support agents using brand new accounts for months, can see just a few of his many accounts used to harass us.

Hi, what Dan says is completely false, I contacted him today and sent him this message.

I suggest you ask Trustpilot for your email address, IP address, browser, and country. You can contact Trustpilot's guidelines for more information. He's blaming me for negative reviews he's had for a long time.

I don't know if CasinoGuru can see or request information about the accounts they reviewed on TrustPilot; you'll see that I have nothing to do with all of that.

Hola, lo que comenta Dan es completamente falso, hoy me comunique con el y le envie este mensaje.

Donde le sugiero que le pida a TrustPilot: Correos, IP, Navegador y Pais, el se puede comunicar con las directrices de TrustPilot para mas informacion, me esta culpando a mi de reseñas negativas que tiene hace mucho tiempo

No se si CasinoGuru puede ver o solicitar informacion de las cuentas que reseñaron en TrustPilot, veran que yo no tengo nada que ver en todo eso.

I invite Dan to contact TrustPilot together and ask them to tell us the origin of those reviews, or Michal, I don't know if you can invite TrustPilot to publicly tell us the origin of those ALLEGED 80 accounts.

Dan is lying and it's very easy to prove.

Invito a Dan a que contactemos juntos a TrustPilot y que nos digan el origen de esos opiniones o Michal no se si puedes invitar a TrustPilot para que nos diga publicamente el origen de esas SUPUESTAS 80 cuentas.

Dan esta mintiendo y es muy facil de comprobarlo.

I also invite Dan to send screenshots and videos of my account, showing the balance, rakeback, and earnings from my referrals.

También invito a Dan a qué envié capturas y videos sobre mi cuenta, donde se vea el saldo, rakeback y las ganancias de mis referidos.

Thank you all for your responses.

Dear VG87,

Are you stating that the chat messages shared by the Gamba representative are not related to you, despite the author’s name or nickname strongly indicating otherwise?

Please keep in mind that honesty and transparency are among our core principles. We provide assistance only to casual players who have been genuinely mistreated by casinos. Our forum is not intended to be used as a means of pressuring casinos into releasing extra bonuses or funds to players who are not entitled to them.

Furthermore, we cannot and will not be able to provide any help in regard to any affiliate commission payouts. Our platform is strictly dedicated to mediating disputes between online casinos and players who participate on a casual and recreational basis and who are not affiliated with the casino in any capacity. Any partnership with the casino usually involves some sort of legal contract or agreement, and we are not empowered to interfere in this kind of matter between 2 subjects. I would recommend addressing these concerns with legal professionals or authorities who specialise in such matters. I trust this clarified our position in this regard.

I look forward to your clarification regarding the abovementioned chats.

Hi Michael, I'm referring to Dan's comment that says "On more than 80 Trustpilot accounts." That's why I requested that both parties contact Trustpilot to confirm whether the accounts were created under my IP address or not. Dan is blatantly lying. I only have one Trustpilot account, and in an attempt to end this, you deleted the reviews, which were very few and didn't affect Gamba's reputation at all. Gamba's reputation has been damaged for a long time, as you can see from the reviews on Trustpilot. The positive reviews are most likely due to a bonus Dan gave them, which he often does.

My referral earnings go to my personal Gamba account.

Hola Michael me refiero al comentario de dan que dice "En más de 80 cuentas de Trustpilot" por eso solicite que ambas partes contactemos con TrustPilot y digan si son cuentas creadas bajo mi IP o no, Dan miente descaradamente, solamente tengo 1 sola cuenta de TrustPilot y en un intento de terminar todo esto elimines las reseñas que fueron muy pocas, no afecto en lo absoluto la reputacion de Gamba, la reputacion de gamba ya esta dañada hace mucho tiempo, lo puede ver en las opiniones que hay en TrustPilot y las reseñas positivas muy probablemente sea por un bono que les dio Dan que lo suele hacer.

Las ganancias de mis referidos corresponden a mi cuenta PERSONAL de Gamba.

Dear VG87,

Thank you for your message. I would like to clarify a few important points to avoid any further misunderstanding.

First and foremost, we do not handle, mediate, or intervene in matters related to affiliate or referral-related payouts. Any earnings, commissions, or balances connected to affiliate activity fall outside the scope of our complaint process, regardless of whether such funds are credited to a personal casino account or elsewhere.

Additionally, we do not cooperate with, investigate, or seek confirmation from third-party platforms such as Trustpilot. Matters concerning Trustpilot accounts, reviews, IP addresses, or moderation decisions must be addressed directly between the involved parties and Trustpilot itself. We neither verify such claims nor base our conclusions on information from external review platforms.

Our role is limited strictly to assessing disputes between online casinos and recreational players based on the evidence provided by the involved parties and the casino’s terms and conditions. Allegations regarding review activity, reputation management, or affiliate conduct are therefore beyond our remit.

Moreover, it is evident from the evidence provided that you have threatened to continue posting 1-star reviews on Trustpilot and likely complain on forums like ours in an attempt to pressure the casino into providing you with extra bonuses or funds, which is not justified and could be viewed as fraudulent behaviour.

In light of this and your resorting to extortionate behaviour, we must close this case as Rejected.

If you still believe that the casino owes you funds related to your affiliate cooperation, we advise you to consult with legal professionals or authorities who specialise in such matters.

We are unable to provide any assistance in this regard. I wish you the best of luck in resolving your case through other means.

Regards,

Michal

Casino Guru