Gamba Casino - プレイヤーのアカウントは審査のため閉鎖されました。

My wallet on gamba.com has been locked with the stated reason "The account is under review as it was flagged for mines exploitation". This was after a very lucky day (probably my luckiest in years) where I went up around $6k playing Mines, Keno, Dice and Home of the Brave slot.

I currently have $3,300 in my gamba.com account that I can't withdraw and after reading another users review on TrustPilot I'm a little concerned.

Initially I was asked to provide passport, proof of address and a selfie with my gamba account and passport which I did and was able to withdraw some however after winning even more they locked the account again and I'm now waiting 2-3 days for them to do a review.

I have not done any exploit and have just played their games as I normally do. I didn't make any strategy and have just been lucky so I'm not sure why they've locked my wallet.

Here are links to some of the bets that I had today:-

Bet 1: https://gamba.com/casino/home?modal=bet&type=inhouse&ref=0c0df7d3-b0cc-4f69-b45c-990f01b4d662

Bet 2: https://gamba.com/casino/home?modal=bet&type=inhouse&ref=4a70ee8a-b661-4374-b885-6a0285e6e8e2

Bet 3: https://gamba.com/casino/home?modal=bet&type=inhouse&ref=6d0993c2-61a5-489f-a5c2-63256ca7d1e9

Bet 4: https://gamba.com/casino/home?modal=bet&type=inhouse&ref=8154596d-1a6b-4511-b751-9f171355942c

Bet 5: https://gamba.com/casino/home?modal=bet&type=casino&ref=12569b95-1c44-4d9d-9e53-70e561770166

Bet 6: https://gamba.com/casino/home?modal=bet&type=inhouse&ref=1875a113-2232-423f-b9ff-4abe9f15bda6

Bet 7: https://gamba.com/casino/home?modal=bet&type=inhouse&ref=cfd2e6c9-f6a7-4816-aa69-6f27f66a82f6

Bet 8: https://gamba.com/casino/home?modal=bet&type=inhouse&ref=8a6fc764-603f-41c2-a592-fdabae4e7266

Dear RUSHUK,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Gamba Casino.

Please allow me to ask you a few questions, so I can better understand the situation.

• Could you please advise how long were you a player of the casino and when exactly was your account blocked?
• Could you please share the communication between you and the casino regarding the accusations against you?
• Please forward the communication to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

The casino has now unlocked my wallet and I've been able to withdraw so can resolve this complaint.

Dear RUSHUK,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru