Gamba Casino - プレイヤーのアカウントは閉鎖され、賞金は没収されました。

Casino refusing to oblige to their TOS returning deposits made by player in restricted country (I’m in the USA and just found out through other player complaints they will ban and confiscate winnings if you win over $10,000 they trigger kyc) however they advertise as non kyc casino multiple sources I can provide.

I’ve deposited and played $28,000 + and my net loss is $14,858. This not only goes against their license holder agreement (to not KYC me and allow such large sums to be deposited there) this is unfair practice to allow anyone from anywhere to deposit and lose but then KYC them when you win and if you are not in country they list they keep winnings and block you.. there not agreeing to oblige to their TOS which is below copy pasted

. 8.4.2 Resident Restriction Compliance: In compliance with regulatory requirements and game provider policies, if you are a resident of a country where our services are restricted, we reserve the right to close your account and withhold any winnings. In such cases, you may be permitted to withdraw your initial deposits, but no winnings will be disbursed. This is to ensure compliance with legal and regulatory obligations.

i am in restricted country which I see on their tos and they are informed. They won’t return my deposits or net P&L as they state in their tos in this case.

please help

Hello,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Gamba Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• What is your current balance in this casino, please?
• Have you had any successful withdrawals?
• Do I understand correctly that you have not passed the KYC verification, please?

I am worried that we are unable to assist you with funds already spent. As you agreed to terms and conditions upon registration at this casino. However, we can assist you in retrieving your current account balance.

We are committed to resolving this issue promptly. Thank you for your understanding and cooperation.

Best regards,

Katarina

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

There TOS clearly state . 8.4.2 Resident Restriction Compliance: In compliance with regulatory requirements and game provider policies, if you are a resident of a country where our services are restricted, we reserve the right to close your account and withhold any winnings. In such cases, you may be permitted to withdraw your initial deposits, but no winnings will be disbursed. This is to ensure compliance with legal and regulatory obligations.

they are not obliging there tos

Hello,

thank you for your message.

I understand your frustration. To fully comprehend the situation, I kindly request that you answer the questions from my previous message.

• Have you used a VPN to register at this casino, please?
• What is your current balance in this casino, please?
• Have you had any successful withdrawals?
• Do I understand correctly that you have not passed the KYC verification, please?

Looking forward to your reply,

Katarina

Dear smite1995546,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru