Gamba Casino - プレイヤーの撤退はブロックされています。

I bet completely normal, losing is ok, but when I win there is a problem, when I withdraw money they lock my wallet and I can't withdraw, I have participated in both casino and sports

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Dear Vungcon, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Gamba Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Have you made any successful withdrawals before?  
• Could you please confirm that you have passed the KYC verification? 
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Katarina

I would like to answer the questions you asked:

- I have successfully withdrawn once, before that I have deposited 3 times, and the second withdrawal was rejected and then there was a problem

- They did not ask me to KYC, but accused me without basis

- I did not receive any bonus or promotion

Dear Vungcon,

thank you for your reply.

Could you please forward all communications you have had with this casino to [email protected]. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina

I have sent the email as requested, please check and support me, thanks Katarina

Dear Vungcon,

thank you for your reply and email.

• Could you please provide further communication from the casino support team?
• Specifically, has support clarified whether the alleged odds abuse pertains to sports betting or casino games?

Looking forward to your reply,

Katarina

They accused me, and without further explanation, this is slander to rob participants of their money.

Dear Vungcon,

Thank you for the additional information and for your patience throughout the complaint process.

Please understand that if your account has been blocked and you placed bets on sports betting, the casino may have detected certain activity that led to this decision. Unfortunately, we don’t have enough expertise or access to tools that would allow us to properly evaluate disputes related to sports betting.

This means we wouldn’t be able to correctly interpret the results of the casino’s internal investigation or fairly assess the situation from both sides. Please know that we do not consider your complaint to be unjustified — we simply aren’t in a position to judge it appropriately.

We would genuinely like to assist you further, but given the circumstances, it is not possible at this time. With that, we are now forced to close this complaint.

We’re sorry we couldn’t help you resolve this issue, but please don’t hesitate to reach out to us in the future if you encounter any problems with this or any other casino. We’ll be more than happy to do our best to assist you.

Best regards,

Katarina