Gamba Casino - プレイヤーの賞金は没収されました。

Dear johnjohnny9002,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?  
• Did you pass the verification before you lost access to the account?  
• Did you accumulate your winnings with or without an active bonus?  

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,  

Katarina

1- Originals: Dice

2- I still have access to account but I can't withdraw the USDT Balance

3- With an affiliate code

Dear johnjohnny9002,

thank you for your reply.

Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.

Looking forward to your reply.

Katarina

They didn't response at all on email

Thank you very much, for your cooperation. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear johnjohnny9002,

I am so sorry to hear about your problem with the casino. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Gamba Casino representative to join this conversation and participate in resolving this complaint.

Dear Gamba Casino,

Could you comment on the situation?

Thank you in advance for providing the information.

Hello! I am happy to assist with this request.

This user created ~10 accounts on our website to claim a $0.50 promotion code that an affiliate accidently made without setting a wager requirement to claim, so brand new accounts with no wager history were able to claim.

The issue here is that this user created upwards of 10 accounts in order to claim these $0.50 codes on each account, we blocked and banned all 10 of his accounts, his complaint is that on one of his accounts he turned the $0.50 into $800 and now wants to withdraw it.

Please let me know if you'd like me to email you proof of all the accounts he created as well as their identical history of 0 deposits, $0.50 code claim, wager, instant withdraw.

No, I did use VPN that's why you think I am the same person and you did keep the account open so I could play with the locked funds and I won more then you blocked the whole account and when I tried to contact complaints@gaminglicences.com they told me this We have no relation with this website. They pretend to have an Anjouan license, but there is no proof this is the case.

it looks like a scam website

Dear Gamba Casino,

Thank you for your response and the information you have provided.

Could you please provide us with evidence? You can send it to my email address stefan.m@casino.guru.

I'll be awaiting your reply.

Emailed

Dear Gamba Casino,

I have responded to your email. Please let me know once you respond.

I'll be awaiting your reply.

Replied to email.

Dear johnjohnny9002,

I have received additional evidence from the casino, and it is sufficient to prove that the same person created the accounts. Therefore, you are not eligible for the winnings as you have violated the casino's terms and conditions.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.