Gamba Casino - プレイヤーの賞金は没収されました。

Technically is a $15,000 withdrawal issue but on top they cleared my whole balance.. I was given $40,000 as a good will gesture no terms were told to me.. I wagered this a fair amount and played for approx an hour I made $15,000 on top of the $40,000 I tried withdrawing $15,000 and the withdraw got declined and my wallets on site got completely emptied. There is no trace on the website of how much they took or any transaction logs.. my account shows significant profit but the deposits are higher than the withdraws with no tips out. I have posted all over X and emailed gaming providers. I have given them ample opportunity to correct this. Their response was to ban me from using live support for 3 days. They dont reply to emails from me requesting transcripts of chats and do not answer how much they took from my account as it was significantly over $40,000 even if this was a mistake. If I placed higher bet accidently and it lost and I went to them an hour later, they would not refund my bet.. I believe if they want to remove the good willl gesture after the fact is one thing but that doesnt give them the right to take back more than they gave me in the first place. For some reason attachments aren't working but all posted here.. will add later if can

https://x.com/gooner0037/status/2061125721066536987

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Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the issue you’re experiencing. To better understand your situation, please allow me to ask you a few questions:

• Could you please send me a link or a screenshot of the bonus you activated and played with?
• What types of games did you play while the bonus was active? Did you mainly play one game, or did you switch between multiple games?
• Kindly describe your gaming style in more detail (for example, bet sizes, frequency of play, or any noticeable changes during the bonus play).
• Have you successfully completed the full KYC verification at this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Attila