Gambiva Casino - プレイヤーのアカウントは理由なく閉鎖されました。

The complaint was initially filed as a single action, but I have now filed it separately for each Casino.

GAMBIVA - No one replies to any of my emails. The account was locked immediately after Gxmble locked me out.

Additionally, regarding the website, I was contacted by a UK phone number to inform me of the bonuses and to deposit bonus funds into my account to play. Strange as I found out they don`t have a license in the UK.

Also the names that appear on my statement are dodgy like:

• EUFLEXQI        London    GBR
• Webnorus*200.00 EUR  Hull     ENG
• worldskn        Tallinn    EST
• EUMODEAT        Potters Bar  GBR
• INNITEM        London    GBR
• DCT*achill       Krakow    POL

I don`t know about Poland and Estonia, but in the UK, they don`t have a license.

I am planning to communicate everything to the UK Gambling Commission (UKGC), as I was called from a UK Phone number

URGENT: Systematic Fraud & Data Breach across 4 Brands (MEIC Case CAS-76905-D1D5B3)

I am providing a critical update. My dispute has escalated into a formal government investigation by the Costa Rican Ministry of Economy (MEIC) against Rabocse Sociedad de Responsabilidad Limitada (ID: 3-102-904216), the entity behind multiple casino brands.

The Brands Involved:

-Gxmble - 800 EUR in pending withdrawal - they banned me - I can`t enter in my account

-Kingdom Casino - 400 EUR in pending withdrawal - I was banned as soon as the they locked my account on Gxmble - I can`t enter in my account

-Gambiva - 750 EUR in pending withdrawal - I was banned as soon as the they locked my account on Gxmble - I can`t enter in my account

-Tenobet - 500 EUR in pending withdrawal - I was banned as soon as the they locked my account on Gxmble - I can`t enter in my account

The Data Breach and Illegal Linking: I have uncovered a severe violation of data privacy (Law 8968). Despite using different email addresses to register at Gxmble and Kingdom Casino, the operator utilized unauthorized cross-platform tracking to link my accounts. They used this illegal data profiling as a weapon to retaliate and block my funds.

Total Amount Owed: €4,250:

€2,450 in legitimate winnings/withdrawals.

€1,800 in deposits that must be refunded due to the illegal breach of terms and data laws.

Legal Status: My claim is now ACTIVO (Active) in the Costa Rican government system under Case Number CAS-76905-D1D5B3. I have uploaded a specific "Fraud and Privacy Addendum" to the file, and the Ministry is now assessing the case for a formal summons of their legal representative, Lilliana Monge Vargas, or whoever it is their legal representative now.

I also asked MEIC to send my documentation to PRODHAB regarding the data breach.

Please: I request that Casino Guru link this update to all four brands mentioned, as they are all operated by the same parent company that is currently under investigation for these systemic failures.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear player,

Thank you very much for submitting your complaint. Please be advised that our expertise does not extend to legal matters or issues related to data breaches. However, we do provide assistance with blocked accounts, delayed withdrawals, and matters concerning confiscated funds.

• Could you please attach a screenshot of your pending withdrawal in Gambiva Casino?
• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Dear player,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Could you please attach a screenshot of your pending withdrawal in Gambiva Casino?

As soon as they banned me on Gxmble, they banned the account on Gambiva as well.

Could you please advise which games you focused on - slots, live casino, sports betting, etc.?

Slots

Did you accumulate your winnings with or without an active bonus?

I accumulate winnings during an active bonus. I finish to wager it and they failed to pay the money

Dear player,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Michal (michal.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Hello Mircea,

It's Michal again. I will attempt to get in touch with the casino team to see if I can assist you. However, I must inform you that Gambiva Casino (just like basically all casinos from the same group) not been particularly cooperative in resolving player complaints with us in the past, and they currently have several unresolved complaints, which unfortunately diminishes the likelihood of a favourable outcome for your complaint. Nevertheless, I will reach out to them and endeavour to find a way to help resolve the matter if possible.

We would like to invite Gambiva Casino to join the conversation.

Dear Gambiva Casino,

I would appreciate it if you could provide further details regarding the closure of the player's account and confiscation of their winnings. Specifically, what actions or gameplay by the player were identified as violations of the terms and conditions? Should there be any other factors influencing the situation that cannot be shared publicly, please feel free to share them directly with me via MS Teams or at michal.k@casino.guru

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Mircea,

I have tried to contact the casino repeatedly but have had no success. I'm afraid there is not much that can be achieved without cooperation from their side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

Usually, in the meantime, I would recommend you contact the Anjouan Gaming Authority and submit a complaint to them through the validator on the casino website, but the casino doesn't display its license validator, most likely in an attempt to prevent players from escalating their complaints further.

Although Gambiva Casino appear to hold a valid gaming license as they are listed in the Register of License Holders

Currently, the only way to submit a complaint to the authority is via a form on the licence validator page. You may wish to inform the licensing authority that the casino operator (Softon Ltd) is not offering this option to their players. The greater the number of complaints they receive regarding this matter, the more probable it is that they will take the necessary actions. Regrettably, this is where any potential assistance from our end concerning your case concludes.

I am sorry I could not be of more help on this occasion. I really hope the decrease in the rating caused by unresolved complaints might help to change the casino's approach.

While we cannot assist further with this specific case, please do not hesitate to contact us if you have issues with any other casino in the future, and we will try our best to help if possible.

Kind regards,

Michal

Casino Guru