Gamblezen Casino - プレイヤーのアカウントがブロックされ、出金が遅れます。

I did the deposit in total almost 400 euro. I play and I won 1100-1300 euro. I did the cash out 500 euro and another 500 euro 1 minute later. Also 1000 euro total. I play and I did the cash out in the night. In the morning I try to login again. I can’t. I have contact with the live casino and the mail. The live casino said that they have send the mail from the support. But they did not. I wrote to them alot but never get the answer at all. I ask them why they block me out. All they say was "you account is clearly open" but I can’t get in? I try to reset my password. Still didn’t get any mail from them. I’m very sure that they will not wanna pay the cashout so they block me out instead.

So now I wanna know what happen with my withdraw and the rest money in my account?

Dear atjantha,  

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Gamblezen . Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Could you please share the screenshot of your attempt to log in? Do you receive any errors?  
• Can you confirm if you’ve checked your spam or junk email folders for the support email?
• Have you tried using another browser or clearing cache and cookies before logging in?
• Did you pass the verification before you lost access to the account?  
• Did you accumulate your winnings with or without an active bonus?  

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,

Natalia

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Dear atjantha,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Natalia
Casino.Guru