Gamdom Casino - プレイヤーのアカウントは閉鎖されました。

I tried Gamdom. Deposited 5000 NOK. tried to place a bet. The game was removed. Then I placed another bet, which was lost.

Then my account was banned, and I got this on mail(attaching)

Tried to talk to them, but their decision was final.

I just wanted back my deposit(minus the bet I lost, that is okay), but this they refuse

This was two sports bet, but this is about verification and my account. They took my deposit without any counting sports bets or casino bets. I really hope you can help me, I want back my deposit, nothing else.

If they have right to do this and this is correct, please enlighten me where it stands in terms.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Gamdom Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• Was there any prior activity on your account besides the 2 bets on sports?
• Did you accept any bonuses?
• Were you asked to submit any documents for verification? Which ones?
• Could you please specify the payment method you used to deposit in the casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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1. Five minutes after I created the account, it was blocked.

2. No activity.

3. No.

4. They blocked the account and requested documentation by email, which I submitted. Upon receiving it, I was informed that the account had been closed and the deposit lost.

5. I believe the deposit was made via crypto, specifically Bitcoin.

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear fee9x,

It’s a pleasure to e-meet you. My name is Kubo, and I’ll be handling your complaint moving forward.

If there have been any updates or new developments since your last message, please don’t hesitate to share them with me.

In accordance with our standard procedure, I’d like to invite a representative from Gamdom Casino to join this conversation. Their participation will help ensure a smoother and more efficient resolution of your case.

Dear Gamdom Casino,

Could you please provide a comprehensive explanation of this case, including the specific reasons for the closure/blocking of the player's account? Your detailed insight will help us proceed with a fair and informed resolution.

Thank you in advance for your cooperation and prompt response.

Best regards,

Kubo

Hello Kubo,

Can you please provide an email where I can send a breakdown of the details surrounding this specific case. I would like to keep this information, due to the sensitive nature of this ban, and our anti-fraud related strategy out of public eye.

Felix

Dear Felix & Gamdom Casino,

Thank you for your response. Sure! Please feel free to send all relevant information directly to my email address at jakub.m@casino.guru.

I appreciate your cooperation.

Detailed e-mail and data to support has been sent your way to jakub.m@casino.guru.

Thank you

Dear fee9x,

I regret to inform you that, since your issue is primarily related to the sports betting section of Gamdom Casino, we are unable to provide the necessary assistance in this case. Unfortunately, we do not currently have a dedicated department to address issues related to sports betting, and therefore, we are unable to offer the expert perspective needed to conduct a thorough and detailed investigation of your case. If you have any further questions or discrepancies, or encounter any issues with this or any other casino, please do not hesitate to contact us again.

Thank you for your understanding.

Best Regards,

Kubo