Gamdom Casino - プレイヤーの撤退が遅れています。

My account has already been level 2 verified, so they have my proof of address, and ID prior,

i was playing normally as before deposited LTC crypto and won on dice 1000$ i go to withdrawal and it says withdrawals are disabled.

contact support and they tell me i got to send in my ID and a paper with gamdom and date on it, no problem. Did that and they say they will get back to me within 24 hours. 3 whole days later still no update, with a copy and paste text saying they are working on getting an answer etc.

i need help its 1000$? Its not a ton of money but its mine.

Dear dustinarcher555,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly, and it might take a few working days to complete this thorough process.

Could you please advise which documents you have already provided, and when exactly you sent the last one?

Have you provided all the required documents as soon as possible and in the correct format?

When was the last time the casino communicated with you?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

They reply in chat and email, saying the same thing over and over again. Keep apologizing for the wait etc. its a vicious cycle. Thanks for opening my ticket i hate having to do this, and would mark resolved the second i can recieve payment. I will send any screenshots over needed. And yes

i have provided them with my drivers licence front and back with also a picture of me holding it with a paper stating gamdom and the date which is what they asked for.

i sent them 3 days ago via chat they opened up a verification process, then proceeded to copy and paste texts that its being reviewed

Casino paid out funds.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear dustinarcher555,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika