Gamdom Casino - プレイヤーの撤退が遅れています。

I am playing in gamdom and I have win there and then my site started crashing then i have opened that site in laptop and my other phone still site crashing and after some times i asked customer service for that they say there is no problem from our side and then i managed to withdrawal somehow and after that they have disabled my withdrawal and asked to complete kyc for withdrawal then i have completed kyc and still 3 days after completing kyc there is not my withdrawal available and they say because you have filled chargeback in your previous order then i say ok i will provide proofs which they asked for like statement that clarify there is no chargeback then after that still they say same team reviewing for 2 days and I am still waiting and no update from their site and then said to provide swrom statement but my bank denied that this transaction is completed successfully and there is no chargeback for that transaction but still if your want sworm statement you have to provide proofs that there is chargeback in this transaction but they say we let this know our team and still reapiting same thing that our team is still reviewing. Please help me to withdrawal my funds

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Dear Raju1929, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Gamdom Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Have you made any successful withdrawals before?  
• Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account?
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Katarina

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We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Raju1929,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Katarina