Gamdom Casino - プレイヤーの賞金は没収されました。

So gamdom in their error credited back $680 into my account i then deposited funds.

With those funds i then won 1100 on rip city from a bonus buy of 200. gamdom then took all the funds straight out of my account including the winnings

its fine if they take the 680 wrongly credited but not the 1100 that was won.

They are profiting off my winnings from their error which is injust

Dear yallahhabibi12345,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Gamdom Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please share a more detailed timeline of events? When was the amount mistakenly credited to your balance? How did the casino justify its actions to you? When did you make a new deposit?
• Were you in contact with casino support and discussed the issue with them?
• Could you please share with me your communication with the casino regarding the issue to support your complaint? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Dear yallahhabibi12345,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru