Gamdom Casino - プレイヤーは自己排除後に重複アカウントを作成できました。

Hello. I have to complain about Gamdom casino and their, i believe Unqualified support personel. (Really hope this is not trap). I played gamdom for a while than decide to get self excluded, after few months i opened new account where i deposited few times. Short after that new bonuses came in, i tried get my old account back to claim it, reasonable denied, but support said that im ok to use this account, knowing that i have one account suspended (screenshot included). So i kept playing. After some time i read about trouble with gamdom withdrawal on twitter and the case was really similar to mine. So i started getting info about that through grok a it found me more cases like that. Right after i wrote about my concern to support again and again they said that is ok to play on your account, while knowing i have one account self suspended. Cases that i found had problem to withdraw wins due TOS violation. So my question is: I am able to play and lose, they know that i can not withdraw anything but letting me play anyway? Why support instead of ban my new account said i am fine? If that is the case i want at least some of my deposites back (wins wouldn't be paid anyway).

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please specify when exactly you opened each of your casino accounts and which method of registration you used (e.g., email, Google, Telegram, Steam, or another)?
• Have you completed the profile verification in any of your accounts, and has any of them been fully verified (KYC)?
• How did you self-exclude your first account? Did you activate the self-exclusion yourself in your profile, or did you request it through customer support?
• Could you please confirm whether you informed the support team about your previous self-excluded account when you opened the new one, or did they recognize it automatically?
• Have you made any withdrawals or attempted to withdraw any winnings from the new account? If yes, what was the casino’s response?
• Roughly how much have you deposited in the new account since opening it?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Pitos321,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.