Gamdom Casino - プレイヤーはGamdomに対する返金請求について支援を求めています。

Dear jansenbob538,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I checked the General T&Cs and I found this:

3.2 RESPONSIBLE GAMBLING

We are committed to promoting responsible gambling and helping you stay in control of your play. If you ever feel that your gambling is becoming a problem or you simply need a break, you can request to self-exclude at any time by contacting our customer support team on support@gamdom.com. Once your request is processed, your Account will be locked for the duration specified. During this time, you will not be able to access or reopen your Account under any circumstances. After the exclusion period ends, you may request to reactivate your Account. Please note that we may deny reactivation if it conflicts with our responsible gambling safeguards, or your prior behaviour. You can learn more by reviewing our Responsible Gambling Policy, which forms part of these T&Cs.

Could you please forward me the self-exclusion requests that you sent to the casino? My email address is kristina.s@casino.guru. Also, did you create a new account, or was your old account reopened?

Thank you very much in advance.

Best regards,

Kristina

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

My old account was reopened while i clearlyt stated to never reopen it no matter what, even if i ask it. I clearly had stated that i had a serious gambling addiction, even went as far to ask them to ban my ip. I ask them in the futurer when to reopen my account and they did with out any hesitation even tho i had asked them to not allow me to. They made it so easy for me to create multiple accounts to gamble on, with out trying to prevent me to. Ill find the downloaded chatlogs as soon as possible and shall email them to u.

Thank you for your reply, jansenbob538. Unfortunately, I haven't received any emails from you yet. Can you please forward the required information so we can proceed with further investigation?

I have sent the current emails to which i have access to , Ill try to send more. I put my name as the context

jansenbob538, I reviewed all the messages you sent, and I don't see any self-exclusion request or message in which you informed the casino about your gambling problem. To be exact, I only see a message in which you request a refund because your child accessed your casino account. If this is the case, I must inform you that we will not be able to provide further assistance, as the casino is not responsible for this situation in any way, and it would be impossible to prove that someone else spent these funds. Thank you for your understanding.

I’ll send it to u today the document

I cant find the chatlogs from the exact one but from the old one, which was my account being accessed by someone else we provided thema sworn statement from the police

jansenbob538, I can only imagine how frustrating this situation must be for you, but as I already explained, if your son accessed and played on your account that you created in your name, it is impossible to prove that it wasn't you who spent these funds. The casino cannot prevent someone else from accessing your account, and they are not responsible for the situation; therefore, we cannot force the casino to offer you a refund or penalize them in any way.

If your possessions have been stolen and subsequently misused, this falls under the jurisdiction of the police and your bank, rather than a mediator like us. Kindly recognize that we lack the legal authority and resources to conduct investigations or pursue prosecution of any potential culprits. Our perspective is that the responsibility for this crime lies with the individual who committed it, not with the casino.

Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.