Gamegram Casino - プレイヤーのアカウントは説明なしに閉鎖されました。

I am writing to request urgent clarification regarding my account, which is currently blocked without any official communication.

On September 21st, I made a deposit of about €300 in USDT (crypto) at the casino. That same day, I played Crazy Time, winning a total of about €4,000.

I subsequently requested a withdrawal and was asked to complete the KYC process. I submitted all the required documents and photos, following your instructions correctly.

Since then, however, I have received no response from support and my account has been blocked without explanation, preventing me from accessing and withdrawing funds.

I would like to underline that:

I have complied with all the rules and terms of your casino

I have completed the KYC as required

I was not given any written reason for the account blocking.

I therefore ask you for an immediate and formal response, with:

The reason for blocking my account

KYC Verification Status

Thank you

vi scrivo per richiedere chiarimenti urgenti riguardo al mio account, che risulta attualmente bloccato senza alcuna comunicazione ufficiale.

In data 21 settembre ho effettuato un deposito di circa 300 in USDT (crypto) sul casinò. Durante la stessa giornata ho giocato a Crazy Time, ottenendo una vincita totale di circa 4.000€.

Successivamente ho richiesto il prelievo e mi è stato chiesto di completare la procedura KYC. Ho inviato tutti i documenti e le foto richieste, seguendo correttamente le vostre istruzioni.

Da quel momento, però, non ho più ricevuto alcuna risposta dal supporto e il mio account è stato bloccato senza spiegazioni, impedendomi l’accesso e il prelievo dei fondi.

Desidero sottolineare che:

Ho rispettato tutte le regole e i termini del vostro casinò

Ho completato il KYC come richiesto

Non mi è stata fornita alcuna motivazione scritta per il blocco dell’account

Vi chiedo pertanto una risposta immediata e formale, con:

La motivazione del blocco del mio account

Lo stato della verifica KYC

grazie

Important notice:

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Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Gamegram Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• Did you achieve your current balance with the help of a bonus?
• Could you please list which documents were requested from you? Which documents have you provided, and in which format?
• Were you able to reach live chat support? Could you please share with me the most recent communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Hello Radosavljevic,

We would like to update you that due to Tomas, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Tomas has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Tomas will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru