Gangsta Casino - 選手の退出手続きが延期されました。

There is not much to say.. I am literally waiting over 4 months now for my withdrawal. I am fully verified and I have withdrawn successfully in the past. They just stopped paying me and never told me why.

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Dear Andipf,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• When have you passed verification in the casino?
• Have you been using the same payment method for payouts?
• Have you accumulated your winnings with or without an active bonus?
• Could you please share with me your communication with the casino regarding the delay? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Tomas,

I passed KYC in early december. Yes, I have been using the same method for my payouts. As far as I remember it was without a bonus. I forwarded the latest emails.

Best regards,

Andreas

Dear Andipf,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Jean (jean.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Hello Andipf,

My name is Jean and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Gangsta Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Jean

Hello Andipf,

I sent an email to the casino requesting their assistance. While waiting for the Casino to reply, I would like to get an update from your side.

Is there any progress with your withdrawals? Were you able to get a reply from the email that you sent to the customer support?

Dear Guru Administration and player, unfortunately, we experienced significant delays in withdrawals due to issues with payment systems and player withdrawal regulations.

All issues have now been resolved, and withdrawals should arrive soon.

We apologize for the long wait and thank you for your understanding!

Thank you for the update, Gangsta Casino.

Dear Andipf,

Gangsta Casino has confirmed that issues have been resolved and that your pending withdrawals should have been processed.

I kindly ask that you confirm and provide an update on your withdrawals.

Unfortunately I can not confirm this, I am still waiting for my withdrawals. Only 1/12 withdrawals has been processed.

Thank you for the update, Andipf. I’ll keep this thread open to track progress.

Please share another update in a week so I can see how many are still outstanding. In the update, please include the number of withdrawals were processed in that given week.

So far it is still the same, no further withdrawals were processed. Will tell you if that changes.

Dear Gangsta Casino,

Given the significant length of time the player has already waited, I kindly request that this matter be treated with the utmost priority. Prolonged delays of this nature understandably cause concern and diminish trust, and it is in all parties’ best interest to resolve the situation promptly.

I would appreciate your immediate attention to this case and ask that the withdrawal be processed without further delay. Additionally, I kindly request confirmation once the transaction has been completed, along with any relevant details.

Thank you for your cooperation.

Dear Guru administration and players! Unfortunately, due to issues with payment systems and withdrawal rules, we have experienced significant delays in payouts.

We are currently working to resolve these issues and are withdrawing funds to players according to the payment schedules provided.

If you haven't received your funds according to the schedule or haven't found the email with them, please let us know and we will resend everything.

We sincerely apologize for the inconvenience and thank you for your understanding.

I have neither received a payment schedule from you nor did I receive any further payments since the first 500€ weeks ago.

Dear Andipf,

Before this complaint, my understanding is that withdrawals have been halted since December based from the uploaded transaction history.

During the complaint, you mentioned that only 1 out of 12 withdrawals was processed. Please clarify the date on which you received that processed withdrawal.