Gangsta Casino - 選手の退出手続きが遅延しています。

Same answer even after multiple inquiries.

The prize was awarded on 31.12.2025 and 1 payment has been made and is in progress since then.

Please help if possible because the account is completely ready for kyc.

Thank you

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Have you accumulated your winnings with or without an active bonus? If so, could you please clarify what type of bonus have you played with?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Dear Bence01,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, sorry for not replying.

The winnings are from a bonus and some of them have already been paid out in the novel.

but the rest hasn't happened since then.

I kept writing to them and only got this template response.

this was the only treatment they processed.

and once the visitor kyc is completely ready and accepted

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Lucia (lucia.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Thank You!

Hello Bence01,

My name is Lucia and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Gangsta Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Lucia

Dear Guru Administration and player, unfortunately, we experienced significant delays in withdrawals due to issues with payment systems and player withdrawal regulations.

All issues have now been resolved, and withdrawals should arrive soon.

We apologize for the long wait and thank you for your understanding!

Dear Gangsta Casino representative,

thank you very much for the update. I will leave this complaint open until Bence01 confirms his withdrawals have been paid out.

Dear, Gangsta casino

Hello, I still haven’t received my winnings. It’s simply pathetic that you keep stringing people along with template responses, and for months you haven’t been able to complete a single transaction.

Dear Gangsta Casino Team,

I kindly request clarification regarding the situation with the withdrawals. Could you please let us know if there are any issues that need to be addressed? Thank you for your assistance.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Bence01,

May I ask if there have been any updates? Have the funds been credited to your account?

Hello, unfortunately there has been no change, I'm still waiting.

But it seems I've been scammed

Dear Bence01,

I have contacted the casino outside of this thread to clarify the situation regarding the withdrawals being stopped again. Unfortunately, to date, I have not received any response from them.

At this point, there is very little we can do, as the casino has stopped communicating with us. For this reason, I will close the complaint as unresolved for now. If the casino responds to our inquiries, we will notify you by email and the complaint may be reopened. If there are any updates on your side, please do not hesitate to let us know.

I know this isn’t the result you were hoping for, and I’m genuinely sorry we couldn’t achieve a better outcome. Please keep in mind that unresolved complaints impact a casino’s overall rating, which can motivate them to adjust how they handle such issues.

In the meantime, I recommend reaching out to the Curacao Gaming Authority (https://www.cga.cw/ ). Regulators often have additional tools and authority that may help in situations like this. For tips on how to file your complaint effectively, you can refer to the article linked. If you need help with the submission or receive an update from the regulator, feel free to contact me anytime at lucia.s@casino.guru

I’m truly sorry we couldn’t reach a more positive resolution.

Best regards,

Lucia S

We have reopened the complaint after the casino contacted us, explaining that the delays in processing the player’s withdrawals were caused by issues with their payment systems and overall functionality.

According to the casino, these issues have now been resolved. They also stated that one of the player’s two pending withdrawals should already be processed.

Additionally, the casino’s finance department is expected to send the player a detailed explanation, including information about the status of the withdrawals and an estimated timeframe for the remaining payment.

Dear Bence01,

could you please confirm once you have received your funds? Thank you.

Hello, Lucia

I really did get some of it, so I'm grateful.

I hope the rest will be completed soon since their system is basically fine.

Dear Bence01,

Thank you for your confirmation. I would appreciate it if you could inform me once you have received the remaining funds.

Hello, if this happens, I will let you know, but the transaction has not yet been completed.

Hello, the remaining amount has still not been paid to date.

Dear Bence01,

I would greatly appreciate it if you could provide me with information regarding the amount that has been paid out so far, the remaining balance, and any pending withdrawals that may currently be in process. Thank you for your assistance.

"Hello, the amount circled in green in the picture is the prize amount already paid out, and the amount highlighted in yellow is the remaining amount still being processed.

So, 150,000 HUF in winnings has already been paid out, and another 150,000 HUF is still in process.

Dear Bence01,

Could you kindly confirm whether the withdrawals are functioning, albeit at a slower pace?

I cannot confirm this, as the platform only informed me that there had been issues with the payment provider, but that these have now supposedly been resolved. In my view, if the process is truly functioning properly on your side, the withdrawal should be completed much faster.

My observation is the following: the partial payout from Gangsta Casino was only processed after pressure was applied regarding this case. This included my direct contact with you, escalation through Guru, and reporting the issue on other platforms. Based on the timing, the partial payment appears to have been released only after this pressure was placed on Gangsta Casino.

Dear Gangsta Casino Team,

Could you please provide an update regarding the current status of the withdrawal process? Additionally, kindly let us know if there are any issues or delays we should be aware of. Thank you in advance for your assistance.