GemoBet Casino - アカウント閉鎖後、プレイヤーの入金が消えてしまいました。

I made a deposit to Gemobet and the money left my bank account but didn't go to my gaming account. I closed my gaming account, but before that I asked in the chat if I would lose my deposit, they said no. After closing my gaming account I haven't been able to get in touch with them in any way. It's not about big money, just about the principle.

Tein talletuksen Gemobetille ja raha lähti pankkitililtä, mutta ei tullut pelitilille. Suljin pelitilini, mutta sitä ennen kysyin chatissa menetänkö talletukseni, vastattiin että en menetä. Pelitilin sulkemisen jälkeen yhteyttä ei ole saanut enää millään. Kyse ei ole isosta rahasta, ainoastaan periaatteesta.

Dear kirsikka67,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem regarding your deposit at Gemobet. To better understand the situation and assist you effectively, could you please provide us with the following information:

• What payment method did you use to make the deposit (e.g., credit card, e-wallet)?
• When did you make the deposit, and when exactly did you close your gaming account?
• Have you contacted your payment provider to ask about the status of the deposit transaction?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

I made a deposit with Visa Electron on 5.4. I closed the account the same day when they told me that it could take up to 72 hours for the deposit to arrive in the account, and I wouldn't lose my money. It's not normal these days for transfers to take that long. Today 12.4 I have sent a message to the bank asking about the matter.

Tein talletuksen Visa Electronilla 5.4. Suljin pelitilin jo samana päivänä, kun kertoivat, että talletuksen tulo pelitilille voi kestää jopa 72h, enkä menettäisi rahaani. Ei ole tänä päivänä normaalia, että siirrot kestäisi noin kauan. Tänään 12.4 olen pankkiin lähettänyt kyselyn viestillä asiasta.

Could you please forward me the account closure request you sent to the casino? My email address is veronika.f@casino.guru. Did you close your account permanently or just for a certain period of time?

I did not send a closure request to the casino, but closed my account myself from the responsible gaming section and permanently. I have requested copies of the chat conversations with them in my email, I have not received them.

En lähettänyt casinolle sulkemispyyntöä, vaan suljin pelitilini itse vastuullisen pelaamisen osiosta ja lopullisesti. Olen pyytänyt sähköpostiini kopioita chat keskusteluista heidän kanssaan, en ole saanut.

Now I have my deposit back.

Nyt olen saanut talletukseni takaisin.

Dear kirsikka67,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Veronika Fritz

Casino.Guru