GGBet Casino - プレイヤーのアカウントは閉鎖されました。

Hi, my ggbet account was closed under accusation that I am using multiple accounts. I normally verified my account , normally withdrawn some funds. And after continuing to play sportsbook offers got the email that they are closing my account without possibility of withdrawal of the remain money. I wrote to the support that I have only one account but they stay with the decision. Can you help with the issue? Piotr

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Dear piotrino,

Thank you very much for submitting your complaint. I’m sorry to hear about the problem with your GGBet account.

To better understand the situation and determine how we can assist you, could you please clarify a few points?

• When exactly was your account closed?
• Did you receive any explanation or evidence from the casino regarding the alleged multiple accounts? If so, please share the full message.
• Have you ever created or accessed any GGBet account from another device, IP address, or household member’s device? Sometimes casinos flag shared devices or networks as a risk.

If you have any communication from GGbet connected to this matter, feel free to forward it to [email protected] so we can review it in full.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Dear piotrino,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi, I sent you screenshots of the communication on email

Additional info from the player:

Hi, my ggbet account was closed on October 26. Before it was verified and I made withdrawals normally. After placing some sportbook bets that I won I got the email about the block and can not enter my account. No explanation about the accusation on multiple accounts. I am sending you some screenshots from emailing.

Hi piotrino,

Thank you very much for the additional information and for forwarding the screenshots to my email.

Since you mentioned that your GGBet account had been successfully verified in the past and that you were able to make withdrawals normally, could you please also forward any confirmation you received regarding the successful completion of your KYC verification?

This could be an email, notification, or any message from the casino stating that your verification was approved.

This information is important, as it helps us verify the casino’s internal handling of your account prior to the closure and assess whether their actions were consistent with their own procedures.

Thank you in advance for your reply.